Monica Genera
Houston,TX
Summary
Accomplished Genetic Authorization Coordinator with a proven track record at Texas Children's Hospital, enhancing patient care by streamlining medical procedure authorizations. Expert in insurance verification and adept in critical thinking, I significantly improved process efficiency. My strong communication skills and adaptability have been pivotal in coordinating multidisciplinary teams and achieving continuous improvement in patient service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Genetic Authorization Coordinator
Texas Childrens Hospital
11.2017 - Current
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.
- Reviewed authorizations from payer to determine approved or denied items.
Registered Medical Assistant
Cypress Physicians Association
06.2011 - 11.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
RMA Certification
Remington College-Houston,TX
Houston,TXSkills
- Prior Authorization Knowledge
- Strong Communication Skills
- Critical thinking abilities
- Insurance Verification Expertise
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Decision-Making
- Data Entry
- Task Prioritization
- Continuous Improvement
Certification
Registered Medical Assistant
Basic Life Support
Timeline
Genetic Authorization Coordinator
Texas Childrens Hospital
11.2017 - Current
Registered Medical Assistant
Cypress Physicians Association
06.2011 - 11.2017
RMA Certification
Remington College-Houston,TX