MONICA GILMORE
Huntsville,AL
Summary
Detail-oriented Financial Aid professional with over 15years of experience. Excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. Dedicated to enhancing institutions' student body by maximizing financial contributions for deserving students.
Overview
12
12
years of professional experience
Work History
Financial Aid Consultant
Albright College
02.2024 - 05.2024
- Conducted internal review of files for AY23-24.
- Disbursed all federal and institutional aid.
- Certified all private loans on Elm.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Completed weekly PowerFaids integration.
- Completed monthly reconciliation for Direct loans and Pell.
- Began set up for AY 24-25.
Financial Aid Consultant
Dominican University
02.2023 - 06.2023
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Mastered PowerFaids database, ran integration daily.
- Performed match records to ensure accurate student files across systems.
- Awarded new and returning students for the 23-24 award year.
- Worked effectively in a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations
Financial Aid Consultant/Assistant Director
Iona University
10.2022 - 02.2023
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Maintained efficient knowledge and proficient use of the PeopleSoft and ScholarNet systems
- Used EdConnect database to retrieve Institutional Student Information Records (ISIRS) for multiple years ad loaded them into the PeopleSoft system daily
- Originated and disbursed over $55 million in federal aid annually
- Certified, originated, and disbursed over $2 million in alternative loans in ScholarNet
- Completed bi-weekly direct loan and pell grant reconciliation with 100% accuracy
- Created and updated records and files to maintain document compliance
Financial Aid Consultant
New York University
01.2022 - 09.2022
- Managed over 40 customer calls per day
- Actively listened to customers, handled concerns quickly and collaborated with supervisor to resolve major issues
- Guided students through completing the FAFSA
- Assisted students and families in filling out financial aid applications such as entrance and exit counseling
- Possessed working knowledge of PeopleSoft
- Counseled students and parents on federal aid eligibility
- Discussed federal and alternative loan options to with students and parents.
Senior Financial Aid Specialist/Loan Processor
Oakwood University Office Of Financial Aid
07.2013 - 08.2021
- Developed, negotiated and finalized student financial plans consistent with federal and institutional policies and procedures
- Verified the accuracy of financial data and other detailed information submitted by students and families
- Counseled and advised new, returning, and re-entry students about financial aid eligibility, application procedures, aid programs, costs, scholarships debt, money management and financial planning
- Originated and disbursed over $15 million in federal aid annually
- Troubleshot and resolved loan origination, disbursement, and transmission issues and rejections with over 95% accuracy
- Possessed a working knowledge of the Common Origination and Disbursement (COD), Federal Student Aid, NSLDS, and EdConnect database systems
- Maintained efficient knowledge and proficient use of PowerFaids, Campus logic, and Jenzabar EX programs
- Streamlined loan processing so that more students were disbursed in a timely manner
- Updated written policies and procedures
Default Coordinator
Oakwood University Office Of Financial Aid
05.2012 - 11.2012
- Managed default/literacy outreach according to required federal and state statutes and regulations
- Established strategies for effective delivery of default literacy to students to support institutional retention and recruitment goals
- Reduced 3-year cohort default rate by over 3%
Education
Bachelor of Science - Organizational Management
Oakwood University
Huntsville, AL05.2015
Skills
- Written communication
- Customer relations
- Data verification
- Microsoft Excel
- PowerFaids
- PeopleSoft
- Jenzabar EX
- EdConnect
- Administrative support
- Detail oriented
- Staff training
- Troubleshooting techniques
- Federal loan Origination and Disbursement
Timeline
Financial Aid Consultant
Albright College
02.2024 - 05.2024
Financial Aid Consultant
Dominican University
02.2023 - 06.2023
Financial Aid Consultant/Assistant Director
Iona University
10.2022 - 02.2023
Financial Aid Consultant
New York University
01.2022 - 09.2022
Senior Financial Aid Specialist/Loan Processor
Oakwood University Office Of Financial Aid
07.2013 - 08.2021
Default Coordinator
Oakwood University Office Of Financial Aid
05.2012 - 11.2012
Bachelor of Science - Organizational Management
Oakwood University
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