Monica Gomez
Henderson
Summary
Results-driven FC Associate/Seasonal Process Assistant/POC with extensive experience in Amazon fulfillment operations. Skilled in leading teams and managing inbound and outbound logistics. Excel at driving efficiency, optimizing workflow, and ensuring compliance with safety and performance metrics. Strong leadership, problem-solving, and communication skills complemented by a relentless focus on continuous improvement.
Overview
2
2
years of professional experience
Work History
Seasonal Process Assistant Inbound Lead
ABS4 Amazon
03.2024 - 05.2024
- Managed daily inbound dock operations for a team of 100+ associates, leading stand-up meetings to align on workflow and objectives.
- Monitored workflow efficiency and daily production targets, consistent goal achievement ensuring a 98% dock efficiency rate.
- Increased carton processing to Big box from 54.97% to 98% in four weeks through process improvements.
- Optimized trailer movement, reducing dock turnaround time by 15%.
- Led different projects and identified areas for improvement and recommended solutions to optimize processes.
- Optimized trailer movement, reducing dock turnaround time by 15%.
- Implemented workflow enhancements, resulting in a 5% overall increase in FC productivity.
Seasonal Process Assistant Ship/Receiving Clerk
ABS4 AMAZON
10.2024 - 01.2025
- Managed trailer movement and dock assignments, ensuring 99%+ accuracy in shipment tracking.
- Coordinated with TOM team and third-party carriers, reducing trailer wait times by 15%.
- Created and processed tickets for SIMs, cancellations, pushes, and ISA updates.
- Communicated with TDR to ensure safety openings and closings of trailers.
- Ensure correct trailers are at the designated dock doors to meet operational metrics.
- Managed dock operations, ensuring on-time trailer arrivals and departures with 99% accuracy.
UIS POC
Las1 Amazon
01.2025 - Current
- Provide guidance, answering questions, and ensuring that individuals know the necessary procedures and protocols to process in our department.
- Manage recirculation (recirc).
- Ensure our Opex and kickouit rate percentages are in good standards.
- Maintained an updated roster and assist in resolving OPEX issues.
Shipping Clerk Poc
LAS1 Amazon
09.2023 - 01.2024
- Coordinated with the TOM team and third-party transportation carriers.
- Backfilled dock doors to make sure I have trailers available for the next dock door that needs to get filled.
- Made calls to tdr in a timely manner to make sure doors are opening and closing on time.
- Opened cases for dock doors including cancellations.
Learning Ambassador FC
LAS1 Amazon
05.2023 - Current
- Assisting colleagues in understanding training materials.
- Train and onboard 50+ new hires, reducing onboarding time by 25%.
- Conduct training sessions for groups 5+ associates, improving team cross-training and retention.
- Help support new employees in their onboarding training processes and be a point of contact for any questions.
FC Associate
LAS1 Amazon
11.2022 - Current
- Trained in in various fulfillment center roles including mansort, UIS 5lb, UIS 20lb, problem-solving, safety, fluid load, inbound,jackpot,jam resolution, learning ambassador, superuser, ship clerk POC and UIS POC.
- Coordinated with team members to achieve the best productivity in daily operational tasks.
- Assisted in maintaining a 100% pass rsate in compliance audits by following safety and operational guidelines.
Education
High School Diploma -
Valley High School
Las Vegas, NVSkills
- Customer Service
- Bilingual in Spanish
- Proficient in multiple software applications, including Janus, SSP, FMC, Excel, Microsoft Office, and PowerPoint
- Excellent written, verbal, communication and interpersonal skills to coach, train and assist team members
- Ability to handle a high volume of work
- Able to lift up to 49 pounds, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach
- Warehouse Safety
- 2 years of Microsoft Office products and applications experience
- Work 40 hours/week, and overtime as required
- Experience with performance metrics and lean process improvement
Timeline
UIS POC
Las1 Amazon
01.2025 - Current
Seasonal Process Assistant Ship/Receiving Clerk
ABS4 AMAZON
10.2024 - 01.2025
Seasonal Process Assistant Inbound Lead
ABS4 Amazon
03.2024 - 05.2024
Shipping Clerk Poc
LAS1 Amazon
09.2023 - 01.2024
Learning Ambassador FC
LAS1 Amazon
05.2023 - Current
FC Associate
LAS1 Amazon
11.2022 - Current
High School Diploma -
Valley High School
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