Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Gonzales

Summary

Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, inventory coordination, administrative support,and customer service.

Overview

8
8
years of professional experience

Work History

Office Coordinator

Mfused
09.2023 - Current
  • Coordinated office operations to enhance workflow efficiency and support team productivity.
  • Managed scheduling and communication between departments to ensure timely project execution.
  • Implemented organizational systems that improved accessibility of office resources and materials.
  • Assisted in the preparation of reports and documentation for internal and external stakeholders.
  • Facilitated onboarding processes for new hires, providing training on office protocols and tools.
  • Maintained accurate records of inventory, supplies, and equipment for efficient resource management.
  • Supported the planning and execution of company events, enhancing team engagement initiatives.
  • Developed standard operating procedures to streamline administrative processes across the office environment.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.

Lead Budtender

Curaleaf
10.2020 - 09.2023
  • Managed inventory levels, ensuring timely stock replenishment and product availability.
  • Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
  • Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
  • Trained new staff on operational procedures and customer service excellence.
  • Processed transactions accurately while maintaining a high level of customer satisfaction.
  • Assisted in resolving customer inquiries and complaints promptly and professionally.
  • Educated customers on product selection and usage to enhance overall experience.
  • Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
  • Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.

Third Party Administrator

Boyce & Associates
10.2019 - 10.2020
  • Managed claim processing workflows to ensure timely and accurate resolutions.
  • Analyzed client data to identify trends, improving policyholder satisfaction through targeted solutions.
  • Reviewed policy documentation for compliance, ensuring adherence to industry standards and regulations.
  • Coordinated with internal departments such as legal and finance to ensure accurate and timely processing of claims-related payments and reimbursements.
  • Customized benefit plans for clients, ensuring compliance with federal and state regulations.
  • Maintained detailed records of all third-party transactions, enabling accurate reporting and analysis.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized and updated databases, records and other information resources.

Dual Customer Service Representative

Maximus
07.2018 - 10.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely support and accurate product information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information of Medicare and Medicaid.

Lead Prestige Beauty Advisor

Ulta Cosmetics
04.2017 - 07.2018
  • Provided personalized beauty consultations, enhancing customer satisfaction and loyalty.
  • Conducted product demonstrations, showcasing features to educate clients on usage and benefits.
  • Managed inventory levels, ensuring product availability and timely restocking of popular items.
  • Trained new advisors on sales techniques and product knowledge to improve team performance.
  • Collaborated with marketing teams on events, driving traffic and engagement within the store.
  • Mentored junior advisors in skincare routines and makeup application techniques for improved service quality.
  • Taught customers how to apply makeup and recommended optimal products.

Education

High School Diploma -

Sunny Slope High School
Phoenix, AZ
05-2015

Skills

  • Schedule coordination
  • Office administration and management
  • Multifaceted customer service
  • Administrative support
  • File organization
  • Records and document management
  • Staff management
  • Inventory coordination
  • Inventory auditing
  • Clear oral/written communication
  • Client relationship management

Timeline

Office Coordinator

Mfused
09.2023 - Current

Lead Budtender

Curaleaf
10.2020 - 09.2023

Third Party Administrator

Boyce & Associates
10.2019 - 10.2020

Dual Customer Service Representative

Maximus
07.2018 - 10.2019

Lead Prestige Beauty Advisor

Ulta Cosmetics
04.2017 - 07.2018

High School Diploma -

Sunny Slope High School

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