Monica Gonzalez
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Server
Mary's Kountry Kitchen
2017.02 - 2023.04
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Student Nurse Technician Level II
Advent Health Waterman
2016.09 - 2017.02
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Gained valuable experience in caring for diverse patient populations, including geriatrics, and those with chronic conditions.
- Participated in educational opportunities to continually improve nursing knowledge and enhance the quality of patient care provided.
- Developed strong therapeutic relationships with patients by demonstrating empathy and active listening skills during interactions.
- Exhibited excellent time management skills when prioritizing multiple tasks simultaneously under high-pressure situations.
Education
Certification of Completion - Practical Nursing
Lake Technical College
Eustis, FL03.2024
High School Diploma -
Tavares High School
Tavares, FL05.2016
Skills
- Compassion and Empathy
- Knowledge on EPIC and PCC software
- Complex Problem-Solving
- Clear Patient Communication
- Healthcare Experience
- First Aid/ BLS/ Mental Health First Aid
- Patient Monitoring
- Strong Medical Ethics
- Health Promotion
- Enthusiastic Caregiver
- Team Coordination
- Eager Learner
Certification
- Basic Life Support Certified
- First Aid Certified
- Mental Health First Aid Certified
- Certificate of Achievement for Baker Act Course
- Certificate of Completion for Bloodborne Pathogens and Communicable Diseases
- IV Therapy
- Wound Care
License Information
- Licensed Practical Nurse 07/19/2024
- License Number: PN5263566
Timeline
Restaurant Server
Mary's Kountry Kitchen
2017.02 - 2023.04
Student Nurse Technician Level II
Advent Health Waterman
2016.09 - 2017.02
Certification of Completion - Practical Nursing
Lake Technical College
High School Diploma -
Tavares High School
- Basic Life Support Certified
- First Aid Certified
- Mental Health First Aid Certified
- Certificate of Achievement for Baker Act Course
- Certificate of Completion for Bloodborne Pathogens and Communicable Diseases
- IV Therapy
- Wound Care
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