Summary
Work History
Education
Skills
Timeline
pwb
Monica  Granger

Monica Granger

Riverside ,CA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Lead Security

AD Entertainment Services
Riverside
06 2012 - 05 2024
  • As Lead Security I am responsible for managing a team of 5 to 50 guards.
  • I meet and communicate with the managers of the site and event to insure their needs are met and all concerns are addressed prior to the commencement of the shift.
  • I am the one who puts out fires, calms the ecscalating situations, communicates between owners/ management, staff and customers, resolves problems, improves operations and along with my team provides exceptional service.
  • I am adaptable and proficient in learning new concepts quickly and efficiently, as well as, sensing and getting a concept of what the client wants; then delivering it with excellent customer service.
  • Using strong analytical and problem-solving skills to develop effective solutions for challenging situations; and constantly training the team in these areas while effectively communicating under pressure, allowed me to prophiciently manage the security team and deliver a superior Security Service.
  • I repeatedly and consistently demonstrated strong organizational and time management skills while managing multiple projects.
  • Being aware and paying attention to detail while completing assignments is a key characteristic of mine.
  • Communicating professionally and accurately both verbally and in written reports is an essential goal of mine.

Home Refinancing and Credit Repair

Laura Mettias and Associates
Riverside
01 2011 - 02 2012
  • Skilled at working independently while collaborating in a team environment with the lawyers and bank associates to meet the needs of our clientel.
  • Collected from the clients all stips, reciepts, and evidence needed by the banks or credit bureaus and packaged them in an orderly and efficient manner.
  • Managed time efficiently in order to complete all tasks within deadlines.

Direct Trainning Staff

Peppermint Ridge
Corona
02 2012 - 03 2013
  • Worked with adults with developmental disabilities, providing guidance and support to achieve personnal performance goals for each client to increase their quality and joy of living.
  • Collaborated with colleagues on various projects, and assisting with the needs of all clients, while sharing knowledge and expertise working together towards common objectives.
  • Developed strong relationships with clients through consistent communication and attentive and compassionate care.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds, physical, emotional, and psychological needs.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations, and the administering of medications and rehabilitation practices.
  • Maintained communication of activities and situations in each clients daily logs.

Owner and Operator of Childcare

Super Duper daycare
Riverside
01 1998 - 06 2011
  • Developed and oversaw daily operations, including providing the age appropriate care for the needs, activities, and education of children from infancy thru school age; while ensuring all tasks were completed accurately and efficiently by teachers.
  • Hired, trained, and mentored a high-performing team of employees dedicated to achieving the company goals of creating a safe, fun, and enriching childcare where children met and surpassed developmental goals and socialized in a loving home like enviornment.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability, while implementing marketing strategies to attract new customers.
  • Managed financial aspects of the business, including budgeting, financial reporting, tax preparation, payroll, and accounts recievable.
  • Established a positive workplace culture that fostered employee engagement, collaboration, loyalty and enthusiasm to be a teacher.
  • Ensured the childcare stayed in compliance with California State Title 22 Regulations and all records for children and employees were maintained in updated files.

Education

California Baptist University

Bachelor Of Christian Theology - with Emphasis In Organizational Leadership

Next Dimensions Bible College
06.2009

Skills

  • Business launch
  • Business Development
  • Human Resource Management
  • Marketing
  • Budget development
  • Negotiation
  • Relationship building
  • Business administration
  • Operations management
  • Client Service
  • Coaching and mentoring
  • Verbal and written communication
  • Project Management
  • Staff Management
  • Consulting
  • Strategic planning
  • Staff training/development
  • Employee scheduling
  • Inventory management
  • Product development
  • Effective leader
  • Delegation
  • Client account management
  • Recruitment

Timeline

Lead Security

AD Entertainment Services
06 2012 - 05 2024

Home Refinancing and Credit Repair

Laura Mettias and Associates
01 2011 - 02 2012

Direct Trainning Staff

Peppermint Ridge
02 2012 - 03 2013

Owner and Operator of Childcare

Super Duper daycare
01 1998 - 06 2011

California Baptist University

Bachelor Of Christian Theology - with Emphasis In Organizational Leadership

Next Dimensions Bible College
Monica Granger