Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Monica Granville

Cordele,GA

Summary

Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in team leadership and customer service. Skilled in strategic planning and performance management, I enhanced operational efficiency and fostered a collaborative culture, resulting in improved customer satisfaction and employee engagement. Committed to continuous improvement and effective problem-solving.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Manager

SUBWAY®Restaurants
08.2015 - Current
  • Assisted in daily operations by coordinating team activities and schedules.
  • Supported project management efforts by tracking progress and reporting updates to stakeholders.
  • Learned company policies and procedures to ensure compliance and efficiency in tasks.
  • Developed strong relationships with team members to foster collaboration and communication.
  • Managed inventory levels by monitoring supplies and initiating reorder requests as needed.
  • Provided customer support by addressing inquiries and resolving issues promptly.
  • Participated in training sessions to enhance skills and adapt to new tools or systems.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Lead

Perdue Farms Inc. - Georgetown
01.2008 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Shift Supervisor

Pilot Travel Centers
01.1998 - 01.2008
  • Supervised daily operations, ensuring adherence to safety protocols and company policies.
  • Trained and mentored team members on effective workflow management and operational best practices.
  • Implemented process improvements that enhanced productivity and reduced operational downtime.
  • Coordinated shift schedules, optimizing workforce allocation to meet production demands efficiently.
  • Monitored inventory levels, facilitating timely reorders to maintain optimal stock availability.
  • Resolved conflicts and addressed employee concerns to maintain a positive work environment.
  • Conducted performance evaluations, providing constructive feedback to promote team development.
  • Collaborated with management to develop strategic initiatives aimed at improving overall operational efficiency.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Education

Diploma

Crisp County High School
Cordele, GA
05.1987

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Sales techniques

Certification

Safe Serve Certified

Timeline

Manager

SUBWAY®Restaurants
08.2015 - Current

Lead

Perdue Farms Inc. - Georgetown
01.2008 - 08.2018

Shift Supervisor

Pilot Travel Centers
01.1998 - 01.2008

Diploma

Crisp County High School

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Monica Granville