Monica Guillen-Garcia
Taylorsville,NC
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Fulfillment Expert
Target
06.2023 - Current
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Picked and packed order items.
- Interacted with guests in friendly and knowledgeable way.
- Followed orders precisely for correct items, sizes and quantities.
Barista
Starbucks
02.2022 - 05.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
No Degree - Radiologic Technology
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Taylorsville High School
Taylorsville, UT06.2023
Skills
- Client Service
- Spanish Fluency
- Friendly and outgoing
- Time Management
- Problem-Solving
- Team Player
- Active listener
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fulfillment Expert
Target
06.2023 - Current
Barista
Starbucks
02.2022 - 05.2023
No Degree - Radiologic Technology
Salt Lake Community College
High School Diploma -
Taylorsville High School