Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
References
Timeline
Generic

Monica Guzman

Parkesburg,PA

Summary

To obtain a job in a greater working environment, and to work in a more profession field.

Overview

8
8
years of professional experience

Work History

Shoe Sales Associate

Boscovs
08.2023 - Current
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Developed strong rapport with customers and created positive impression of business.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.

Sales Associate

Ashleys
06.2023 - 08.2023
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Shoe Sales Associate

Boscov's
03.2022 - 06.2023
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Promote Boscov's in-store credit opportunities to work towards meeting set sales quotas.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Customer Service Representative

Cops Monitoring
08.2021 - 09.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.


BOSCOV’S SALES REPRESENTATIVE

Boscovs
02.2018 - 07.2021
  • Met a weekly sales goal Engaged with customers and assisted with small needs Employee of the Month for July 2021

Kohls Customer Service/ OMNI Supervisor

Kohls
09.2015 - 01.2018
  • Customer Service: Engage with the customers and resolve their issues OMNI Supervisor: Lead a small group of individuals Did tasks in a brief time frame Processed and shipped orders

Education

High School diploma -

Octorara high School
atglen, Pa

Shawntay’s School of Creative Nails

No Degree - Massage

Lancaster School of Cosmetology & Therapeutic Bodywork
Lancaster, PA
12.2022

Skills

  • Customer service trained
  • Previously a supervisor with gained leadership skills
  • Childcare experience

Communication Skills

With my customer service training, I have learned how to work well with others and how to give the customers what they require.

Leadership Experience

Past Supervisor

References

  • Sheryl Moore, Kohls, 1(610)280-1140
  • Amanda Conrad, Boscovs, 1(410)751-6660

Timeline

Shoe Sales Associate

Boscovs
08.2023 - Current

Sales Associate

Ashleys
06.2023 - 08.2023

Shoe Sales Associate

Boscov's
03.2022 - 06.2023

Customer Service Representative

Cops Monitoring
08.2021 - 09.2021

BOSCOV’S SALES REPRESENTATIVE

Boscovs
02.2018 - 07.2021

Kohls Customer Service/ OMNI Supervisor

Kohls
09.2015 - 01.2018

High School diploma -

Octorara high School

Shawntay’s School of Creative Nails

No Degree - Massage

Lancaster School of Cosmetology & Therapeutic Bodywork

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Monica Guzman