Monica Hanlon
West Valley City,UT
Summary
Adept at fostering positive environments and enhancing customer experiences, I leveraged my time management and exceptional customer service skills at Starbucks to significantly improve sales. My background also includes roles as a Daycare Teacher and Receptionist, where I honed my multitasking abilities and active listening, contributing to efficient operations and satisfied clients.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Salt Lake City, UT
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Daycare Teacher
Bryden Academy
Bountiful, UT
07.2023 - 04.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Receptionist
Christian Robert’s Mortage
Murray, UT
01.2020 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Associate Of Social Work - Social Work And Psychology
SLCC
Taylorsville, UTDiploma -
Hunter High School
West Valley City, UT05.2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
- Team leadership
- Conflict mediation
- Multitasking and organization
- Clear communication
- Verbal and written communication
Timeline
Barista
Starbucks
04.2024 - Current
Daycare Teacher
Bryden Academy
07.2023 - 04.2024
Receptionist
Christian Robert’s Mortage
01.2020 - 07.2022
Associate Of Social Work - Social Work And Psychology
SLCC
Diploma -
Hunter High School