Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Harris

Fort Worth,TX

Summary

Innovative professional with over 15 years of experience in performance management, customer service, change management, warehouse operations, shipping, receiving, effective training, and development.

Overview

25
25
years of professional experience

Work History

Manufacturing Associate

Eosera
Fort Worth, TX
03.2024 - 02.2025
  • Collaborate with other team members to improve production processes while ensuring safety protocols are followed at all times.
  • Conducted quality control tests to ensure products met industry standards and specifications.
  • Collaborated with team members to troubleshoot and resolve equipment malfunctions.
  • Managed inventory of raw materials and finished goods to ensure uninterrupted production.
  • Operated and maintained production equipment to optimize efficiency and quality.
  • Adjusted machine settings according to product specifications and production requirements.
  • Pack finished products into shipping containers or crates for distribution or storage.
  • Assisted in packaging and labeling of products for shipment.
  • Train new employees on proper operation of machines used in the manufacturing process.
  • Maintain records of production, quality control, and machine maintenance activities.
  • Clean work areas regularly to maintain a safe working environment.

Order Filler

Hollingsworth
01.2023 - 03.2024
  • Inspect, Sort, and palletize trays, sleeves, bags, pick up and DELIVER supplies and EQUIPMENT
  • Use the system application and product, Software (SAP), to maintain accurate inventory and accountability, identify damaged or unusable equipment, foreign object debris (fod)
  • Operate automated equipment and material handling equipment
  • Meets daily production goals
  • Provide expedited delivery
  • Maintain good house cleaning practices
  • Follow all safety rules and regulations as prescribed
  • Perform other duties as assigned
  • Maintain proper stock control BY performing manual and ceremonial tasks involved in receiving, PREPARATIONS, and STOCKING, issuing shipping, inventory DISOPITION, CONTROL, and protection of company and government property.
  • Supports and suggests any remedial action required to prevent or resolve discrepancies
  • Will and can operate lift trucks and various gasoline and/or electric powered trucks.
  • Performs duties involved in compiling, maintaining, updating, sorting, filing, RECORDING, and issuing various ENGINEERING, tecnichical, and military documents.

Bus Attendant

Fort Worth Independent School District
08.2017 - 01.2023
  • Assist the students on and off the bus according to their individual needs, including lifting and carrying students with disabilities
  • Supervise students as they board and exit the bus and cross the established safety procedure
  • Escorts students into the building and delivers them to their assigned destination
  • Manage student behavior and report student discipline promptly to the appropriate administrator
  • Communicate with teachers and Parents regarding student behavior while on the bus

Assistant Manager

Walgreens
11.1999 - 05.2014
  • Supervised 20-30 employees by overseeing questions, concerns, and complaints from both employees and customers by communicating effectively.
  • Interviewed, oriented, and trained multiple associates.
  • Prepared Payroll
  • Prepared Schedules
  • Managed all customer relations issues in a gracious manner and by company policies.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computer software.
  • Provide customer service to agents, applicants, and customers.
  • Answer telephones and manage walk-in customers.
  • Perform clerical and administrative duties (filing, faxing, scanning)
  • Perform in-office production work.
  • Worked with AS400 and Kronos software daily.
  • Maintain daily safe counts and prepare bank deposits.
  • Balanced till podiums.
  • Authorized loans and change orders and controlled shrinkage by THE FOLLOWING store policies.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency, reducing shrinkage by 50%
  • Mentored recent sales associates to contribute to the store’s positive culture.
  • Complied with merchandise, stock shelves, and took inventory of supplies.
  • Complete inventory, receive inventory, distribute inventory.
  • Communicate clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Assisted management in executing team-building skills to minimize turnover and increase culture.

Education

Some College -

Tarrant County Community College

High School Diploma -

Western Hills High School

Skills

  • Microsoft Outlook
  • WORD
  • Excel
  • Call center operations
  • Trainer
  • Customer service
  • CLIENT-DRIVEN
  • Analytical person
  • Time management
  • AS400
  • Kronos systems
  • Equipment maintenance
  • Quality control
  • Machine operation
  • Inventory management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Picking and packing
  • Package shipments
  • Parts inspection
  • Machinery operation

Timeline

Manufacturing Associate

Eosera
03.2024 - 02.2025

Order Filler

Hollingsworth
01.2023 - 03.2024

Bus Attendant

Fort Worth Independent School District
08.2017 - 01.2023

Assistant Manager

Walgreens
11.1999 - 05.2014

Some College -

Tarrant County Community College

High School Diploma -

Western Hills High School

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Monica Harris