Monica Has
Jacksonville
Summary
Results-oriented professional specializing in optimizing efficiency and enhancing customer satisfaction in logistics and service sectors. Expertise in workflow analysis, process improvement, and team collaboration to drive operational success. Proven ability to thrive under pressure and adapt to changing environments while maintaining high performance standards.
Overview
10
10
years of professional experience
Work History
Warehouse Lead
Kroger
04.2023 - Current
- Ensured efficient workflow and safety adherence in daily operations.
- Mentored new team members on warehouse processes and best practices.
- Conducted inventory audits, maintaining stock accuracy and reducing discrepancies.
- Implemented process improvements, boosting productivity and operational efficiency within the warehouse.
- Operated delivery vehicles, complying with safety regulations and company policies.
- Optimized delivery schedules through efficient route planning to minimize delays.
- Trained new drivers on company procedures and delivery best practices.
Delivery Driver
Amazon
01.2020 - 04.2023
- Ensured operational reliability and safety through thorough vehicle inspections.
- Resolved customer inquiries swiftly, enhancing overall satisfaction levels.
- Accurately documented deliveries, including customer feedback and receipts.
- Coordinated timely deliveries with dispatch to meet location schedules.
- Elevated customer satisfaction by guaranteeing accurate and timely product deliveries.
- Maintained a positive attitude in a fast-paced, customer-oriented environment.
Warehouse Picker
UPS
10.2018 - 03.2020
- Enhanced order accuracy by operating handheld scanners for inventory tracking.
- Reduced picking delays through teamwork and process optimization efforts.
- Ensured quality assurance by inspecting incoming and outgoing shipments thoroughly.
- Trained new hires on safety protocols and efficient picking techniques.
- Implemented workflow enhancements that significantly boosted warehouse productivity.
- Achieved consistent productivity goals by prioritizing tasks during peak operations.
Service Coordinator
Vector Security
06.2016 - 03.2017
- Ensured customer satisfaction through timely resolution of service requests.
- Scheduled technicians efficiently for installation and maintenance services.
- Streamlined communication between teams, enhancing overall operational efficiency.
- Trained new staff on procedures and customer service standards effectively.
- Cultivated strong client relationships to improve service delivery outcomes.
- Acted as primary contact for clients, ensuring timely updates and satisfaction.
Education
High School Diploma -
Robert E. Lee
Jacksonville, FLSkills
- Supervisory experience
- Time management
- Customer service
- Order picking
- Problem-solving
- Conflict resolution
- Regulatory compliance
- Multitasking and organization
- Team collaboration
- Employee training
- Information confidentiality
Timeline
Warehouse Lead
Kroger
04.2023 - Current
Delivery Driver
Amazon
01.2020 - 04.2023
Warehouse Picker
UPS
10.2018 - 03.2020
Service Coordinator
Vector Security
06.2016 - 03.2017
High School Diploma -
Robert E. Lee