MONICA HENDERSON
Riviera Beach
Summary
Although when asked what I am capable of I may have a list of skills to say, my mind is hungry for more. It is never enough information you are able to obtain. I am ready to work and grow within. Staying committed to something will make decisions and life challenges just a little more tangible. My years of work and running in circles are finally coming to a halt I'm ready to work and grow within.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Health Educator
State of Florida Department of Health
West Palm Beach
01.2023 - 08.2023
- Developed educational materials for community health programs and initiatives.
- Conducted workshops on nutrition and wellness for diverse populations.
- Collaborated with healthcare professionals to promote disease prevention strategies.
- Checked hemoglobin of infant children and toddlers
- Called client via telephone conducted phone interview to check eligibility for benefits
Remote Lead customer service representative
TeleTech Holdings (TTEC)
Austin
03.2020 - 07.2022
- Assisted customers with inquiries and resolved issues promptly
- Creating cases for calls coming in, making sure everything is recorded and documents
- In charge of solving technical system issues accurately and efficiently.
- Business to business environment at the call center issuing employees with technical calls solving any issues brought to us .
Bartending Supervisor
Cobb Theaters
Palm Beach Gardens
10.2016 - 02.2020
- Provided excellent and accurate service to customers coming in.
- Check and verified IDs were valid and still current
- Creating drinks to align with movie premiere.
- In charge of inventory. Ordered beer, liquor, wine etc.
- training incoming employees on pour method and safe service .
Camp Counselor
City of Riviera Beach Florida
West Palm Beach
06.2015 - 08.2019
- Created worksheets and activities for the various ages. Math skills, reading skills, and writing
- Learned all emergency procedures associated with camp programs & became certified in, food safety, CPR, and toddler/Infant CPR
- Taught campers social skills. Learning how to get over your fear of public speaking, treating others the way you want to be treated and lastly, teaching kids the consequences of making bad decisions
Education
Pharmacology
Palm Beach State College
Lake Worth, FL 01.2024 - 01.2026
Associate of Arts - Business Management And Organization
Palm Beach State College
Palm Beach Gardens, FL 05.2016 - 01.2021
Skills
- Excellent customer service skills
- Microsoft software (excel, PowerPoint etc)
- Typing 85-100 words a min
- Hospitality & sociable
- Reliable and efficient
- Troubleshooting
Accomplishments
Summe cumme laude for academic excellence.
- Employee of the month for outstanding performance at Cobb theatres
- 5000 check for my company from Coca-Cola for best drinks to align with movie releases.
- Top bartender in the state, best service and best tasting drinks
- Award for the city of Riviera for the most compliments of the way I handled the kids
Timeline
Pharmacology
Palm Beach State College
01.2024 - 01.2026
Health Educator
State of Florida Department of Health
01.2023 - 08.2023
Remote Lead customer service representative
TeleTech Holdings (TTEC)
03.2020 - 07.2022
Bartending Supervisor
Cobb Theaters
10.2016 - 02.2020
Associate of Arts - Business Management And Organization
Palm Beach State College
05.2016 - 01.2021
Camp Counselor
City of Riviera Beach Florida
06.2015 - 08.2019