Monica Hernandez
Riverbank,CA
Summary
Proactive Student Supervisor celebrated for cultivating uplifting atmosphere and unwavering enthusiasm Specialized skills include conflict resolution, team leadership, and effective communication. Excel in using empathy, patience, and adaptability to foster an inclusive and supportive environment for students. Committed to enhancing student experiences through proactive supervision and mentorship.
Overview
4
4
years of professional experience
Work History
Student Supervisor of Staff Development
The Well
Sacramento, CA
03.2025 - Current
- Led planning and execution of staff training events
- Created and distributed a monthly internal newsletter
- Organized staff appreciation events to boost morale
- Managed staff uniform inventory and distribution
- Developed strategies to support staff growth and motivation
Front Desk Lead
The Well
Sacramento, CA
07.2024 - 03.2025
- Managed guest check-in and check-out procedures, and payments.
- Greeted and welcomed guests in a friendly, professional manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Barista
Starbucks
Riverbank, CA
08.2021 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
Education
Some College (No Degree) - Kinesiology (Athletic Care)
California State University Sacramento
Sacramento, CA01.2026
High School Diploma -
Riverbank High School
Riverbank, CA05.2022
Skills
- Workstation Maintenance
- Customer Service
- Active Listener
- Problem-solving skills
- Speedy and Efficient
- Front of House Operations
Timeline
Student Supervisor of Staff Development
The Well
03.2025 - Current
Front Desk Lead
The Well
07.2024 - 03.2025
Barista
Starbucks
08.2021 - 08.2022
Some College (No Degree) - Kinesiology (Athletic Care)
California State University Sacramento
High School Diploma -
Riverbank High School
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