Summary
Overview
Work History
Education
Skills
Timeline
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Monica Hernandez

Las Cruces,NM

Summary

Dynamic professional with extensive experience at Natural Grocers, excelling in stock control and team development. Proven track record of enhancing operational efficiency and driving sales growth through innovative strategies. Bilingual communicator adept at fostering relationships and leading training initiatives, ensuring a knowledgeable and adaptable workforce.

Overview

2026
2026
years of professional experience

Work History

Bulk Manager

Natural Grocers
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Increased overall efficiency by implementing new technologies in warehouse management and inventory control systems.
  • Maintained accurate documentation of all transactions, ensuring full compliance with regulatory requirements and financial reporting standards.
  • Developed strong relationships with suppliers, negotiating favorable terms for bulk purchases.
  • Assisted with employee training initiatives as needed to develop a highly skilled workforce capable of adapting quickly to evolving industry trends.

Call Center Representative

Vitalchek
06.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Loader

FedEx
09.2021 - 11.2021
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

Grocery Manager

Natural Grocers
10.2016 - 05.2021
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

Vitamin Manager

Natural Grocers
10.2015 - 05.2021
  • Collaborated with other department managers to develop cross-promotional initiatives that benefited multiple areas of the business.
  • Launched innovative marketing initiatives that increased brand awareness and attracted new customers.
  • Conducted regular staff training sessions to maintain a knowledgeable team of vitamin experts.
  • Coordinated seasonal promotions, driving sales growth during peak periods.
  • Participated in trade shows and conferences to network with industry professionals, staying informed of market trends, innovations, and competitor activity.

Education

Graduate Certificate -

Delta High School
Delta, UT
05.2012

Skills

  • Stock control
  • Team development
  • Workflow coordination
  • Bilingual

Timeline

Call Center Representative

Vitalchek
06.2023 - Current

Loader

FedEx
09.2021 - 11.2021

Grocery Manager

Natural Grocers
10.2016 - 05.2021

Vitamin Manager

Natural Grocers
10.2015 - 05.2021

Bulk Manager

Natural Grocers

Graduate Certificate -

Delta High School

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Monica Hernandez