Gina Cabrera
Boulder,CO
Summary
Dynamic professional with extensive experience at Natural Grocers, excelling in stock control and inventory management. Proven ability to lead and train staff while delivering exceptional customer service. Recognized for enhancing operational efficiency and maintaining organized environments, ensuring customer satisfaction and loyalty through effective communication and attention to detail.
Overview
13
13
years of professional experience
Work History
Bulk Manager
Natural Grocers
Boulder, CO
01.2023 - Current
- Identified areas where additional resources were needed in order to meet customer demands more effectively.
- Placed orders weekly as well as special orders for customers and contacted them as soon as product arrived.
- Supervised cycle counts to ensure accuracy of inventories in multiple warehouses.
- Recruited and trained staff members on proper procedures for handling bulk materials.
- Kept my department well organized, clean, and faced.
- Backstock was well organized making it easy to search for product a customer may need.
- Created end cap displays for sale items.
- Assisted customers with finding products.
Cashier Manager
Natural Grocers
Boulder, CO
06.2022 - 01.2023
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance.
- Reconciled daily cash receipts and maintained accuracy of all financial transactions.
- Assisted in resolving customer complaints related to purchases or returns in a timely manner.
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons.
- Performed daily audits of register transactions to ensure accuracy and compliance with company standards.
- Worked closely with store managers on promotions or special events that required additional staffing at the checkouts.
Customer Service Agent
Pet Supermarket Corporate Office
Sunrise, FL
04.2021 - 05.2022
- Answers phone calls.
- Assists customer's with their needs whether that be canceling an order, modifying an order, filing a complaint, answering questions, or assisting them in place an order.
- Always provides quality customer service with each individual.
- Does not take things personally while at work.
- Always keeps a neutral and friendly tone with the customer.
- Finishes all my emails and tickets on time.
- Doesn't miss any calls.
- Comfortable with working on a computer.
Sales Associate
Pet Supermarket
Miramar, FL
01.2013 - 01.2021
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Processed returns and exchanges in line with store policies.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Unboxed and restocked merchandise into attractive displays.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Engaged customers and built connections to drive long-term sales.
- Answered phone calls.
Education
Associate of Arts -
Broward College
FL01.2014
High School Diploma -
Everglades Highschool
FL01.2011
Skills
- Stock control and inventory management
- Ordering and purchasing
- Staff leadership and training
- Customer service and communication
- Organizational skills and multitasking
- Adaptability in fast-paced environments
- Attention to detail
References
- Brijid Winningham, Front End Manager, Natural Grocers, 801-637-4115, b.winningham2891@gmail.com, Coworker
- Diane Strassberg, Health Coach, Natural Grocers, 303-917-8624, diane.strassberg@gmail.com, Coworker
Personal Information
Date of Birth: 08/23/92
Timeline
Bulk Manager
Natural Grocers
01.2023 - Current
Cashier Manager
Natural Grocers
06.2022 - 01.2023
Customer Service Agent
Pet Supermarket Corporate Office
04.2021 - 05.2022
Sales Associate
Pet Supermarket
01.2013 - 01.2021
Associate of Arts -
Broward College
High School Diploma -
Everglades Highschool