Monica Hernandez

• Infusion therapy plan review, appointment linking, Infusion WQ, interval edits, scanning referrals, In-basket management, communication with internal and external providers, and infusion workflow coordination
• Daily collaboration with infusion nurses, pharmacy team, and RCO, weekly meetings
• Medication reconciliation, referrals, insurance verification, prior authorizations, deposits, collections, and self-pay estimates, Epic, Cupid, CoverMyMeds, and Parachute
• Clinical skills: vitals, orthostatic vitals, EKGs, Holter/event monitors, bladder scans, POCT, 6-minute walk tests, DME coordination, inventory management, and ordering through PeopleSoft
• Experience across Family Medicine, Surgery/Urology, Pulmonary, Sleep, Cardiology, and Infusion clinics

• Referrals, prior authorizations, insurance verification (Availity, CoverMyMeds, Methodist Care-Link),Epic and Meditech EMR charting, medical records, scanning, and pre-filling
• Vital signs (temperature, O₂ saturation, manual blood pressure), medication reconciliation, H&P, injections, procedures, Laboratory orders (Quest, LabCorp, CPL LabsDaily and monthly clinical controls
• DME supply ordering; diabetes and weight-loss education support

Front Office & Billing Experience

• Phone management, patient scheduling, clinic opening/closing procedures, Referrals, charting,
• Insurance verification and billing, including CPT–ICD-10 code linking and deductible processing
• Payment posting, cash box management, Eligibility and claims processing using IFA, Centricity, iMedic, Availity, TMHP, UHC,

• Cross-trained in front office and back office operations to support clinic workflow and patient care
• Performed clinical duties vitals, EKGs, blood draws, injections, and COVID swab testing, Managed prior authorizations, referrals, medication refills, and clinical messaging
• Supported patient scheduling, appointment confirmations, delivered direct patient care, and assisted providers during clinic visits
• Traveled to support multiple clinic locations based on staffing and operational needs

• Cross-trained in front and back office operations, including phone management, scheduling, opening/closing procedures, and deposits
• Managed referrals, insurance verifications, prior authorizations, and approvals through insurance carriers
• Performed vitals, obtained patient medical histories, and completed accurate charting, scanning, and pre-filling of provider charts, coordinated with Quest and LabCorp
• Processed medical record requests via fax and EMR, proficient in Epic, Meditech, Practice Fusion, CareLink, RidgeMark, and Microsoft Office (Word, Excel)

• Cross-trained in front and back office cardiology clinic operations, Phone management, patient scheduling, and coordination of clinic workflow
• Performed EKGs, vitals, PT/INR testing, Holter and event monitor application, and pacemaker checks, assisted with ETT and nuclear stress testing procedures, accurate charting, scanning, pre-filling provider charts,
• Managed prior authorizations, supply ordering, proficient in eClinicalWorks,

• Provided outstanding customer, cash handling, and deposits, opened and closed store, ensuring accurate financial and operational procedures
• Conducted inventory counts, restocked merchandise, Maintained cleanliness and safety standards throughout the store

• Provided direct patient care, vitals, orthostatic measurements, and telemetry monitoring, performed capillary sticks and assisted with heart monitor setup and patient monitoring, Accurately charted and scanned patient records using Meditech EMR system