Andrea Robinson
Lexington,KY
Summary
Compassionate and detail-oriented Certified Nursing Assistant (CNA) with strong patient support, communication, and organizational skills. Experienced in working in fast-paced, high-pressure environments while maintaining professionalism, accuracy, and empathy. Adept at assisting individuals, documenting information, following protocols, and collaborating with team members to deliver high-quality care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications & Patient Support Representative
Baptist Health
Lexington, KY
06.2025 - Current
- Direct incoming calls from switchboard and patient information lines in a courteous and professional manner
- Monitor alarms and emergency telephones, communicating critical information quickly and accurately
- Receive and process work orders promptly while maintaining attention to detail
- Provide clear directions and assistance to walk-up visitors and patients
- Maintain confidentiality and professionalism in a fast-paced healthcare environment
Support & Technical Services Representative
TwinSpires.com
Lexington, KY
07.2016 - 03.2025
- Provided high-level customer, technical, and account support via phone, chat, and email
- Assisted users with navigating systems, troubleshooting issues, and resolving concerns efficiently
- Maintained accurate documentation while handling sensitive information confidentially
- Communicated complex information clearly and professionally to diverse individuals
- Remained calm and solution-focused in fast-paced, high-pressure environments
- Collaborated with internal teams to ensure timely resolution of escalated issues
- Trained new staff on company policies and operational procedures.
- Managed customer complaints by providing timely resolutions and support.
- Provided customer service to clients through phone and email communication.
Certified Nursing Assistant - Clinical Rotation
Lexington Country Place
Lexington, KY
- Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility
- Monitored and reported vital signs and changes in resident condition to nursing staff
- Provided compassionate, patient-centered care while maintaining dignity and respect
- Followed infection control, safety, and HIPAA guidelines
- Worked collaboratively with nurses and healthcare team members in a long-term care setting
Education
Associate of Science -
Bluegrass Community and Technical College
Lexington, KY02.2026
Diploma -
Tates Creek High School
Lexington, KY05.2013
Skills
- Patient care and support
- Vital signs monitoring
- Infection control & safety compliance
- Documentation & attention to detail
- Communication with patients and families
- Team collaboration
- Time management & multitasking
- HIPAA awareness
- Compassionate, patient-focused care
Certification
Certified Nursing Assistant (CNA), State of Kentucky, Active
Timeline
Communications & Patient Support Representative
Baptist Health
06.2025 - Current
Support & Technical Services Representative
TwinSpires.com
07.2016 - 03.2025
Certified Nursing Assistant - Clinical Rotation
Lexington Country Place
Associate of Science -
Bluegrass Community and Technical College
Diploma -
Tates Creek High School