LISA M. MORGAN
Bend,OR
Summary
Detail-oriented healthcare administration professional dedicated to improving patient experiences. Skilled in coordinating efficient patient check-ins, managing appointment schedules, and facilitating seamless communication among care teams to enhance operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Service Representative
St Charles Urgent care
Bend, OR
12.2020 - Current
- Streamlined patient check-in and check-out processes to enhance patient experience.
- Managed phone inquiries to ensure timely and professional responses.
- Scheduled appointments to optimize provider availability and patient flow.
- Verified insurance information to ensure coverage prior to services rendered.
- Collected payments accurately to maintain financial records.
- Coordinated various administrative tasks to support operations in a fast-paced urgent care environment.
Transfer Specialist
St Charles transfer center
Bend, OR
08.2018 - 12.2020
- Streamlined patient transfers by coordinating transportation between facilities.
- Facilitated inbound and outbound transfers to optimize efficiency.
- Conducted conference calls with doctors to enhance patient care coordination.
- Assessed urgent situations by handling emergent calls effectively.
- Documented patient information and interactions in Epic system for accuracy.
- Addressed client inquiries through consultation calls to provide timely responses.
Telecommunications Technician
St Charles Hospital communications
Bend, OR
06.2010 - 08.2018
- Managed incoming phone calls
- Notified doctors of urgent matters to ensure timely patient care
- Coordinated on-call staff schedules to optimize response times
- Directed calls to appropriate extensions
- Sent documents via fax machine
- Responded to nurse call signals
- Managed emergency call responses to prioritize critical situations
- Changing accounts.
Nail Tech
Moxy’s Salon
Bend, OR
05.2008 - 10.2009
- Provided professional nail services, including manicures and pedicures.
- Delivered personalized pedicure and manicure services, enhancing client satisfaction and comfort.
- Educated clients on nail care and maintenance best practices.
- Ensured cleanliness and sanitation of tools and workstations.
Customer Service rep.
Tgr customer solutions
Bend, OR
02.2008 - 02.2009
- Assisted customers with inquiries and resolved issues efficiently.
- Handled customer complaints while maintaining a positive attitude.
- Processed orders and returns accurately for customer satisfaction.
- Recorded and maintained customer data in computer system to ensure accuracy and accessibility
- Conducted phone surveys to capture customer feedback for service improvement
Server
Sharis. N. Restaurant
Bend, OR
06.2005 - 02.2007
- Serving food and drinks
- Taking orders
- Bussed tables to ensure prompt turnover for next guests
- Addressed customer inquiries and resolved issues to enhance overall dining experience
- Taking phone orders
- Processed cash and credit transactions accurately to maintain financial integrity
- Cleaned various surfaces to maintain hygiene standards
Nail tech/front desk
Desert Palms Spa
Bend, OR
02.2005 - 11.2005
- Executed manicure services, contributing to overall client experience
- Performed pedicure services, enhancing client satisfaction and comfort
- Delivered customer service support, addressing client needs and inquiries effectively
- Coordinated appointment scheduling
- Conducted cleaning tasks
Education
Licensed Facial and Nails - Nails and Facial
Phagans Beauty College
Bend, OR01-2004
Diploma - Drama, computer classes, Photography
Bend High School
Bend, OR06-2002
Skills
- Patient intake processing
- Electronic health records
- Insurance verification
- Billing support coordination
- Documentation management
- Patient care support
- Problem solving
- Attention to detail
- Communication skills
References
Available upon request
Certification
- nail technology/ cosmetologist
Timeline
Patient Service Representative
St Charles Urgent care
12.2020 - Current
Transfer Specialist
St Charles transfer center
08.2018 - 12.2020
Telecommunications Technician
St Charles Hospital communications
06.2010 - 08.2018
Nail Tech
Moxy’s Salon
05.2008 - 10.2009
Customer Service rep.
Tgr customer solutions
02.2008 - 02.2009
Server
Sharis. N. Restaurant
06.2005 - 02.2007
Nail tech/front desk
Desert Palms Spa
02.2005 - 11.2005
Licensed Facial and Nails - Nails and Facial
Phagans Beauty College
Diploma - Drama, computer classes, Photography
Bend High School