Myland Her

Patient Service Representative

Primary Care Associates of Appleton

Appleton, WI

08.2017 - 08.2025

Greeted patients and verified insurance information for efficient check-in.
Scheduled appointments and coordinated referrals among healthcare providers.
Managed patient inquiries through phone, email, and in-person interactions.
Assisted medical staff with administrative tasks to ensure smooth operations.
Trained new staff members on office procedures and patient service protocols.
Handled billing questions and explained payment options to patients effectively.
Collaborated with team to improve patient experience and service delivery processes.
Answered incoming calls in a professional manner.
Verified insurance information, collected payments, and scheduled appointments.
Adhered to HIPAA regulations when handling confidential patient information.
Assisted with scheduling follow-up appointments according to provider availability.
Inputted patient demographic data into electronic health record system.
Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Greeted patients upon arrival and directed them to the appropriate area.
Ensured all necessary paperwork was completed prior to patient visits.
Performed administrative duties such as filing, faxing, photocopying.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Assisted with the completion of medical forms and records.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Coordinated with patients and healthcare professionals to meet patient needs.
Ran credit card batches and balanced deposits on daily basis.
Reviewed patient accounts for accuracy on a regular basis.
Provided support with various tasks such as scheduling tests, ordering supplies.
Sorted and distributed incoming mail daily.
Prepared letters and documents for mailing as requested by supervisor or physician staff.
Verified demographics and insurance information to register patients in computer system.
Obtained necessary signatures for privacy laws and consent for treatment.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Assisted in the implementation of new technologies and processes to improve patient access services.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Operated switchboard to route calls efficiently for multiple departments.
Maintained organized records of calls and messages for future reference.
Managed incoming and outgoing communications through various channels effectively.
Trained new employees on switchboard operations and customer service protocols.
Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
Routed emergency calls to the appropriate department or personnel.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Scheduled appointments using electronic booking systems for efficient client management.
Communicated with clients to confirm, reschedule, or cancel appointments promptly.
Maintained updated records of appointments and client interactions for reference.
Assisted in scheduling, rescheduling, and canceling appointments for patients.
Provided clear instructions to patients regarding their upcoming visits.
Reviewed patient medical history documents prior to appointment scheduling.
Provided assistance with additional tasks as needed or requested by management.
Worked collaboratively with other team members to meet departmental goals.
Generated daily reports on the number of booked, canceled, rescheduled appointments.
Managed a high volume of emails related to appointment scheduling requests.
Inputted patient data into the electronic health record system.
Verified insurance information prior to appointment booking.
Ensured compliance with HIPAA regulations when handling confidential information.
Resolved customer complaints in a professional manner.
Scheduled and confirmed appointments.
Provided timely, courteous, and knowledgeable responses to information requests.

Summary

Overview

Work History

Patient Service Representative

Light Industrial Worker

Education

Associate of Science - Administrative Professional

Certificate of Technical Studies - Office Assistant

Skills

Timeline

Associate of Science - Administrative Professional

Certificate of Technical Studies - Office Assistant

Patient Service Representative

Light Industrial Worker

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