Deonna Roy
Milwaukee
Summary
Dedicated patient service representative with strong communication and problem-solving skills. Expertise in appointment coordination and issue resolution enhances patient experiences. Detail-oriented professional with a solid background in electronic health records management and insurance verification. Proven ability to maintain confidentiality and ensure seamless patient interactions.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Watertown Regional Medical Center
Watertown
02.2025 - 06.2026
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Coordinated patient information retrieval ensuring confidentiality and accuracy.
- Resolved patient concerns promptly to enhance overall service experience at the center.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Patient Service Representative
American Behavioral clinic
Waukesha
06.2023 - 12.2025
- Managed electronic health records using the hospital's patient management system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Housekeeper
Aurora Medical Center
Milwaukee
07.2022 - 05.2023
- Maintained cleanliness and organization in patient rooms and common areas.
- Sanitized high-touch surfaces to promote a safe healthcare environment.
- Restocked supplies in restrooms and patient areas to support daily operations.
- Reported maintenance issues promptly to ensure facility functionality.
- Assisted in training new housekeeping staff on proper procedures and standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Call Center Representative
Spectrum
Wauwatosa
10.2019 - 06.2022
- Resolved customer inquiries and issues via phone, email, and chat, ensuring customer satisfaction.
- Worked with team members to enhance service quality and reduce response times.
- Utilized CRM software to maintain detailed records of customer interactions.
- Provided professional and knowledgeable service on incoming calls, ensuring positive customer experiences.
Education
High School Diploma -
Washington IT High School
Milwaukee 06-2013
Skills
- EHR management
- Appointment scheduling
- Insurance billing
- Client engagement strategies
- Data entry proficiency
- Patient intake processing
- Customer relationship management
- Attention to detail
- Team collaboration
- Telehealth support
- Phone etiquette
Timeline
Patient Service Representative
Watertown Regional Medical Center
02.2025 - 06.2026
Patient Service Representative
American Behavioral clinic
06.2023 - 12.2025
Housekeeper
Aurora Medical Center
07.2022 - 05.2023
Call Center Representative
Spectrum
10.2019 - 06.2022
High School Diploma -
Washington IT High School