Ashley M Webber
Charlotte,NC
Summary
Detail-oriented Patient Service Representative with strengths in EHR management, billing procedures, and insurance verification. Proven ability to streamline processes and enhance patient care, contributing to improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Charlotte Dermatology/ DOCs
Charlotte , NC
03.2022 - Current
- Facilitated effective communication between patients and healthcare providers.
- Assisted in training new staff on office procedures and patient service protocols.
- Supported office management with administrative tasks to improve workflow.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Patient Service Representative
Select Physical Therapy
Charlotte, North Carolina
02.2021 - 03.2022
- Facilitated effective communication between patients and healthcare providers.
- Verified insurance coverage to minimize claim denials.
- Processed billing and payment transactions with attention to detail.
- Streamlined check-in processes to improve operational efficiency.
- Collaborated with team members to enhance patient care services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Education
Associate of Applied Science - Communications
Forsyth Technical Community College
Winston-Salem, NC06-2016
Skills
- EHR management
- billing procedures
- insurance verification
- patient registration
- data entry
- customer relationship management
- office administration
- healthcare compliance
- Appointment scheduling
- Payment collection
Timeline
Patient Service Representative
Charlotte Dermatology/ DOCs
03.2022 - Current
Patient Service Representative
Select Physical Therapy
02.2021 - 03.2022
Associate of Applied Science - Communications
Forsyth Technical Community College