Shelby Wilkins
CHOCTAW
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Ou health
Oklahoma City
10.2024 - 04.2026
- Assisted patients with scheduling appointments and managing medical records.
- Responded to patient inquiries through phone, email, and in-person interactions.
- Maintained accurate patient information in electronic health record systems.
Medical Assistant
Choe medical group
Midway City
10.2020 - 05.2022
- Patient care
- Rooming patient
- Vitals
- Drawing labs
- Administering injections
- Scheduling pts
- Documentation patient chart
- Taking X-rays/ ekg
- Referrals
Nursing assistant
Integris Baptist Medical Center
Oklahoma City
11.2015 - 01.2017
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to the healthcare team.
- Maintained cleanliness and organization in patient rooms and common areas.
Education
Some College (No Degree) - Nursing
Rose State College
Oklahoma City, OKSkills
- EHR management
- Patient scheduling
- Medical documentation
- Patient triage
- Vital signs monitoring
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Conflict resolution
- Patient feedback collection
- Healthcare industry
- Verbal and written communication
- Queue management
- Insurance verification
- Appointment reminders
- Document filing
- Patient intake
- HIPAA compliance
- Electronic health records
- Reception management
- Clinical data entry
- Directing callers
- Routing lab results
- Medical terminology
- Telehealth support
- Friendly and outgoing
- Referral coordination
- EMR updating
Timeline
Patient Service Representative
Ou health
10.2024 - 04.2026
Medical Assistant
Choe medical group
10.2020 - 05.2022
Nursing assistant
Integris Baptist Medical Center
11.2015 - 01.2017
Some College (No Degree) - Nursing
Rose State College