ALYSSA NUNEZ
Hacienda Heights,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PATIENT SERVICE REPRESENTATIVE
Radnet
Whittier, USA
02.2026 - Current
- Welcomed and checked in an average of patients daily at reception, verifying insurance and ID.
- Collected and verified demographic and insurance details at intake, ensuring accurate billing and reducing errors.
- Processed co-pays and posted payments in the billing module, maintaining accurate transaction records.
- Scheduled follow-up appointments using clinic EHR, enhancing patient retention through reminder calls.
- Prepared and scanned medical records into clinic EHR, improving clinician access to patient information.
BOBA BARISTA
Summerfield Tea Bar
Rowland Heights, USA
04.2025 - 12.2025
- Served 80+ customers per shift via POS, improving customer satisfaction through reduced wait times.
- Prepared and portioned tea bases each morning using digital scales and timers to maintain recipe accuracy.
- Monitored cold-chain temperatures for milk and perishable syrups, ensuring quality and preventing spoilage.
- Maintained cleaning and sanitation logs for equipment and back bar, supporting compliance with health inspections.
CREW MEMBER
Five guys
City of industry, USA
05.2021 - 02.2025
- Prepared high-volume burger and fry orders on POS ticketing system, maintaining consistent cook temperatures.
- Operated commercial fryer and grill while following food safety procedures and temperature logs.
- Processed cash and card transactions at POS, balanced drawer, and resolved discrepancies after shifts.
- Onboarded new crew members on station rotation, cash handling, and sanitation checks.
- Performed end-of-day cleaning and closing checklist, preserving equipment condition and passing inspections.
- Managed FIFO inventory rotation for perishable items, minimizing spoilage and waste.
Education
DIPLOMA -
Glen A Wilson High School
Hacienda HeightsSkills
- Appointment Scheduling
- Patient scheduling
- Health Record Management
- EHR management
- Patient Communication
- Customer Focus
- Attention to Detail
- Time Management
- Problem Solving
- Interpersonal Skills
- Adaptability
Certification
SERVSAFE MANAGERS CERTIFICATION, 02/06/24, 02/09/29
Timeline
PATIENT SERVICE REPRESENTATIVE
Radnet
02.2026 - Current
BOBA BARISTA
Summerfield Tea Bar
04.2025 - 12.2025
CREW MEMBER
Five guys
05.2021 - 02.2025
DIPLOMA -
Glen A Wilson High School