ERIKA RIVAS
Yuma,AZ
Summary
Dedicated Patient Service Representative with expertise in electronic health records, data entry accuracy, and patient coordination. Bilingual communication skills enhance patient interactions and streamline workflow, ensuring exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Onvida Health
Yuma, Arizona
06.2025 - Current
- Managed high volume of incoming calls, ensuring exceptional customer service for patients and families.
- Answered incoming calls professionally to ensure effective communication.
- Welcomed patients at reception and guided them to their designated areas.
- Maintained secure patient records using electronic health record systems.
- Inputted patient demographic data into electronic health record system.
- Reviewed eligibility responses to determine patient benefit levels and prepare accurate estimates.
- Supported administrative functions, including filing and organizing patient documentation.
- Collaborated with team to streamline workflow, enhancing overall office efficiency.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Hospital Receptionist
Exceptional Community Hospital
Yuma, Arizona
08.2022 - Current
- Greeted patients warmly upon arrival at Exceptional Community Hospital.
- Facilitated patient admissions by coordinating paperwork and communication with medical staff, ensuring timely processing.
- Coordinated with medical staff to optimize patient check-in processes, reducing wait times.
- Managed waiting room flow to improve patient experience and comfort during visits.
- Handled phone inquiries and directed calls to appropriate departments.
- Coordinated with internal departments to ensure smooth flow of operations in the front desk area.
- Verified patient information and ensured accurate data entry in systems.
- Processed payments accurately using various methods such as cash, credit cards or checks.
Education
High School Diploma -
Poly High School
Riverside, CA06-1994
Skills
- Electronic health records
- Patient record management
- Patient eligibility verification
- Patient intake processing
- Appointment scheduling
- Patient coordination
- Patient admitting
- Patient communication
- FLUENT IN SPANISH
- Phone and email etiquette
Timeline
Patient Service Representative
Onvida Health
06.2025 - Current
Hospital Receptionist
Exceptional Community Hospital
08.2022 - Current
High School Diploma -
Poly High School