Monica Hernandez
Denver,USA
Summary
Results-driven EMT experienced in emergency medical services and medical billing. Delivered accurate treatment documentation and effective communication with healthcare providers to enhance patient outcomes. Prepared for transition to hospital setting while pursuing RN education.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Emergency Medical Technician
LifeLine Ambulance
Commerce, US
03.2023 - Current
- Provided advanced life support using medical equipment and protocols.
- Responded to emergency calls and assessed patient conditions quickly.
- Delivered emergency medical services during critical situations.
- Collaborated with healthcare teams during patient transport and handoff.
Customer service/ Claims Adjuster
LifeLine Ambulance
Commerce, US
03.2024 - 03.2026
- Reviewed incoming claims for insurance verification, ensuring compliance with policy guidelines
- Identified billing errors, facilitating timely corrections and enhancing accuracy
- Checking medical billing codes making sure treatment is being accurately listed and necessary
- Determining patient responsibility due to copays and deductibles
- Communicating with providers and insurance companies on patients' behalf
- Implemented HIPAA compliance measures
- LifeLine Ambulance provides emergency medical services.
Account Receivable Associate
ALLCARE MEDICAL MANAGMENT
01.2015 - 12.2018
- Billed and collected payments for outstanding HMO, PPO, and Medi-Cal claims.
- While researching denials, partial payments and overpayments to reconcile patients' accounts.
- Demonstrated excellent communication skills over the phone and in writing.
- Collaborated with Vice President on special projects, demonstrating adaptability and eagerness to learn.
Lifeguard and Swim/ Asst. Pre School Aid
CHINO VALLEY YMCA
Chino, US
01.2008 - 12.2013
- Maintained the pool and taught all four strokes correctly for all ages.
- Supported pre-school teacher with daily classroom activities, enhancing learning environment for children at YMCA.
- Conducted regular safety drills to maintain emergency readiness among staff.
- Monitored swimmer behavior and provided assistance.
- Assisted the pre-school teacher with daily classroom duties while working off-site through YMCA.
Education
EMT Certification -
Us college
Montclair, CA 11.2022 - 12.2022
Diploma -
CHINO HIGH SCHOOL
Skills
- Emergency vehicle operation
- Patient transport
- Medical equipment handling
- ICD coding
- ICD-10
- CPT coding
- Medical billing
- Insurance verification
- Insurance authorizations
- Customer service
- Medical scheduling
- Data Entry
- Office administration
- Basic Math
- Typing
- Microsoft Excel
- Google Drive
- Safety compliance
- Sanitation procedures
- Attention to detail
- Operational coordination
- Teamwork
- Leadership skills
- Time Management
- Interpersonal skills
- Critical thinking
- Email communication
- Eligibility
- Administrative Experience
- Supply management
- Medical Terminology
- Google Drive
- Insurance authorizations
- Attention to detail
Certification
- Driver's License
- EMT License
Languages
English
Timeline
Customer service/ Claims Adjuster
LifeLine Ambulance
03.2024 - 03.2026
Emergency Medical Technician
LifeLine Ambulance
03.2023 - Current
EMT Certification -
Us college
11.2022 - 12.2022
Account Receivable Associate
ALLCARE MEDICAL MANAGMENT
01.2015 - 12.2018
Lifeguard and Swim/ Asst. Pre School Aid
CHINO VALLEY YMCA
01.2008 - 12.2013
Diploma -
CHINO HIGH SCHOOL