Monica Holguin
PORTERVILLE,CA
Summary
Proven track record in enhancing client satisfaction and streamlining pre-approval processes at Empower Home Loans. Expert in loan processing and bilingual communication, significantly improving client experiences. Skilled in documentation review and customer service, achieving smoother financial transactions and superior support.
Overview
16
16
years of professional experience
Work History
Loan Officer Assistant
Empower Home Loans
04.2022 - Current
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers ,underwriter,and realtor to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Ensure loan documentation
complies with federal and state requirements - Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
School Office Clerk
Burton School District
09.2017 - 03.2022
- Maintained confidentiality of sensitive information pertaining to students'' academic records and personal matters.
- Maintained accurate attendance records for students, enabling prompt identification of trends or concerns regarding absenteeism.
- Supported the principal with scheduling appointments, planning events, and coordinating meetings for optimal time management.
- Assist ASB clerk with money received and maintain records of cash receipts and prepare bank deposit documents, prepare a variety of reports required by federal, state, and county agencies; maintain accounting records in auditable condition.
Librarian
Burton Elementary School
08.2014 - 09.2017
- Catalogued and organized 4000 plus books, materials and other documents for proper library management.
- Researched and acquired new library materials to maintain updated library collection.
- Collaborated with teachers and school administrators to develop library resources for students.
- Use computer software L4U and athena to maintain
inventory, develop and evaluate library collections. - Promote library services such as databases and
ebooks.Set up and manage yearly Scholastic Book fair and train volunteers. - File insurance claims on broken Chromebook or Ipad devices.
Cosmetologist
Hair Passion Salon
08.2008 - 06.2014
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
High School Diploma -
Monache High School
Porterville, CA06.1992
Skills
- Bilingual/fluent-English and Spanish
- File Management
- Loan Processing
- Credit
- Documentation Review
- Cash Handling
- File processing
- Schedule Management
Timeline
Loan Officer Assistant
Empower Home Loans
04.2022 - Current
School Office Clerk
Burton School District
09.2017 - 03.2022
Librarian
Burton Elementary School
08.2014 - 09.2017
Cosmetologist
Hair Passion Salon
08.2008 - 06.2014
High School Diploma -
Monache High School
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