Monica Holliday
Fayetteville
Summary
Results-driven Loan Officer with a knack for completing tasks efficiently and increasing productivity. Skilled in risk assessment, financial analysis, and regulatory compliance to ensure smooth loan processing. Excel at communication, problem-solving, and customer service, using these abilities to navigate complex transactions successfully, Microsoft expert and build lasting relationships with clients.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Personnel Specialist
Infini Source Consultant
Fort Bragg
02.2025 - Current
- Managed employee records and maintained accurate personnel files.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated employee onboarding, ensuring smooth integration into the company culture.
- Processed payroll and managed benefits enrollment for staff members.
- Collaborated with management to improve personnel policies and practices regularly.
Loan Officer
Regional Finance
Fayetteville
06.2022 - 01.2024
- Evaluated creditworthiness of applicants using established lending criteria.
- Explained loan products and terms to clients clearly and effectively.
- Maintained accurate records of client interactions and loan status updates.
- Responded promptly to client inquiries regarding loan processes and requirements.
- Provided support during the closing process, ensuring all documents were prepared correctly.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
Medical Administrative Assistant
Calvary Pediatrics
Fayetteville
04.2021 - 05.2022
- Assisted in processing patient insurance claims and verifying coverage.
- Coordinated communication between patients and healthcare providers effectively.
- Managed patient scheduling using electronic health record systems.
- Maintained accurate patient records ensuring confidentiality and compliance.
- Supported front desk operations by greeting patients and answering inquiries.
Material Handler
Nfi industries
Fayetteville
09.2020 - 04.2021
- Operated forklifts to move materials within warehouse environment.
- Loaded and unloaded trucks for efficient inventory management.
- Organized warehouse space for optimal material accessibility.
- Collaborated with team members to streamline material handling processes.
- Inspected incoming shipments for quality and accuracy.
- Followed safety protocols to ensure a secure work environment.
- Managed work area cleanliness by following company guidelines for organization.
Medical Assistant
Belair pediatrics
Bel Air
04.2018 - 08.2020
- Managed patient records and ensured accurate documentation.
- Administered vaccinations and performed basic laboratory tests.
- Assisted physicians with patient examinations and procedures.
- Educated parents on health maintenance and pediatric care practices.
- Monitored vital signs and reported changes to medical staff.
- Collaborated with healthcare team to improve patient care processes.
- Maintained cleanliness and organization in medical exam rooms.
Education
Business
DeVry University
09.2025 - 07.2025
Pine Forest High
Fayetteville, North CarolinaSkills
- Customer service
- Data management
- Team collaboration
- Communication skills
- Problem resolution
- Reliability
- Multitasking
- Loan evaluation
- Loan product promotion
- Credit analysis
- Debt restructuring
- MS office guru
- Compliance adherence
- Insurance claims
- Customer relationship management (CRM)
- Medical office administration
- Data entry
Timeline
Business
DeVry University
09.2025 - 07.2025
Personnel Specialist
Infini Source Consultant
02.2025 - Current
Loan Officer
Regional Finance
06.2022 - 01.2024
Medical Administrative Assistant
Calvary Pediatrics
04.2021 - 05.2022
Material Handler
Nfi industries
09.2020 - 04.2021
Medical Assistant
Belair pediatrics
04.2018 - 08.2020
Pine Forest High