Monica Hughes
Greensboro,NC
Summary
Strong leadership abilities and effective communication. Excel at managing multiple priorities with a positive attitude. Dependable and organized, willingly take on added responsibilities to meet team goals. Extensive experience in banking with a proven track record of managing client relationships and providing comprehensive financial guidance. Utilizes a customer-centric approach to enhance satisfaction and loyalty. Successful history of cross-selling banking products and effectively addressing customer concerns.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Wellsfargo Bank N.A.
12.2023 - Current
- Managed operational workflows in the capacity of a certified Notary Public
- Proactively planned and executed 20 new leads every day for product/service promotion to achieve sales target and grow branch revenue
- Provided clients with thorough knowledge of products and services tailored to their needs, enhancing satisfaction.
- Coordinated follow-up communication with new clients
- Supplied clients with a range of financial products including HELOCs, credit cards, and auto loans
- Delivered partner referrals and specialized accounts like trusts, CDs, estates
- Collaborated with tellers to identify referral opportunities
- Facilitated teller operations for transactions requiring elevated limits and risk evaluation
Relationship Banker
JP Morgan Chase Bank
03.2023 - 11.2023
- Managed operational workflows in the capacity of a certified Notary Public
- Proactively contacted 20 new leads every day for product/service promotion
- Provided clients with thorough knowledge of products and services tailored to their needs, enhancing satisfaction
- Coordinated follow-up communication with new clients
- Supplied clients with a range of financial products including HELOCs, credit cards, and auto loans
- Delivered partner referrals and specialized accounts like trusts, CDs, estates
- Collaborated with tellers to identify referral opportunities
- Facilitated teller operations for transactions requiring elevated limits and risk evaluation
Relationship Banker
Truist
05.2022 - 01.2023
- Managed operational workflows in the capacity of a certified Notary Public
- Proactively planned and executed 20 new leads every day for product/service promotion to achieve sales target and grow branch revenue
- Provided clients with thorough knowledge of products and services tailored to their needs, enhancing satisfaction
- Coordinated follow-up communication with new clients
- Supplied clients with a range of financial products including HELOCs, credit cards, and auto loans
- Delivered partner referrals and specialized accounts like trusts, CDs, estates
- Collaborated with tellers to identify referral opportunities.
- Facilitated teller operations for transactions requiring elevated limits and risk evaluation.
Virtual Teacher
Guilford County Schools
10.2017 - 05.2022
- Effectively managed a team of diverse students by providing clear expectations, regular feedback, and tailored coaching to maximize individual potential
- Successfully resolved student disputes through active listening and conflict resolution techniques, fostering positive student relationships in the classroom
- Designed and implemented effective teaching strategies for various learners to enhance active learning among students
- Excelled in managing combined asynchronous and synchronous instruction modes for up to 50 students
Call Center Supervisor
EGS/Alorica
10.2016 - 11.2019
- Supervised day-to-day operations in a high volume call center environment
- Promptly received inbound calls from Duke-Energy Progress irate customers with complaints, billing issues, and or disputes
- Surpassingly supported, trained, and coached over 20 employees with resolving customer questions and or complaints and overseeing employees to enhance productivity and performance metrics for the company
- Facilitated huddles to brainstorm morale, customer service improvements, upcoming events, and new policy, procedures and resources
Marketing Sales Associate
Sam's Club
09.2013 - 10.2016
- Coached cashiers on engaging members for membership upgrades and renewals and credit card offers
- Made 50-100 calls per day for new business leads for sells
- Leveraged sales techniques to recommend membership upgrades tailored to business and individual needs.
- Prepared, organized, and presented at marketing events and on-site businesses
- Collaborated with the sales teams and other departments to align marketing efforts with overall business objectives
- Tracked key marketing metrics (traffic, lead generation) to measure campaign performance and identify areas for improvement.
Education
M. Ed -
Grand Canyon University, North Carolina A&T State University
Phoenix, Greensboro, Arizona, NCDec. 16, 2020
BA - Liberal Arts
May 13, 2017
Skills
- Ability to lead, train, and develop
- Effective verbal and written communication
- Ability to resolve conflict
- Effective time management
- Ability to adapt to change in a fast-paced work environment
- Advanced in Microsoft Teams, Outlook, PowerPoint, Word, and Excel
- Strong work ethic, fast learner, self-starter, and multi-tasker
Accomplishments
Recognized and awarded for being a Small Business Advocate at Wells Fargo
Recognized from various partners for having the most referrals on my team at Truist and Wells Fargo
Grade level Chair
Reduced on average 65% of behavioral incidents
Improved reading levels of at least 7 students by an average of 1 grade level
Volunteered as a school representative for community events
Volunteered as a Sam's club worker for various community events
Sold over 30 new business memberships in 2 consecutive months
Top sales team for 4 quarters
Top performing team for 3 consecutive quarters
Timeline
Relationship Banker
Wellsfargo Bank N.A.
12.2023 - Current
Relationship Banker
JP Morgan Chase Bank
03.2023 - 11.2023
Relationship Banker
Truist
05.2022 - 01.2023
Virtual Teacher
Guilford County Schools
10.2017 - 05.2022
Call Center Supervisor
EGS/Alorica
10.2016 - 11.2019
Marketing Sales Associate
Sam's Club
09.2013 - 10.2016
M. Ed -
Grand Canyon University, North Carolina A&T State University