Monica Humble
Denver,CO
Summary
At the University of Denver, I led operations to new heights, optimizing inventory with forecasting tools and spearheading projects that boosted business performance. Skilled in operational excellence and customer service, I excelled in utilizing analytics for decision-making, achieving significant cost reductions while enhancing customer satisfaction and managing budgets effectively.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director Operations
University of Denver
04.1997 - 06.2024
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Reduced operational costs through effective budget management and cost-saving strategies.
Education
MBA - Business
University of Denver
Denver, CO03.2005
Master of Science - Computer Information Systems
University of Denver
Denver, CO08.2003
Skills
- Operational Excellence
- Customer Service
- Multitasking
- Organizational Skills
- Self Motivation
- Budget Control
- Records Organization and Management
- Inventory Tracking and Management
Certification
- High Performance Leadership - University of. Denver,
- Queer and Ally Training Levels 1 and 2, University of Denver,
- First Aid/CPR/AED, University of Denver, 2023
- Quality Matters, QM Rubric (APPQMR), 2013
Timeline
Director Operations
University of Denver
04.1997 - 06.2024
MBA - Business
University of Denver
Master of Science - Computer Information Systems
University of Denver