Monica HYDEN
GBT Property Management
Ft Worth,TX
3
Years of experience
Detail-oriented and organized. Focused on achieving goals and working closely with associates and management.
Work History
Property Manager
3 Years 11 Months- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Administered operations to handle needs of more than 150 tenants across 7 property units.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
Assistant Site Manager
6 Months- Onboard and train contracted staff personnel (Receptionists. Ambassadors, and Greeters)
- Leading a team of up to 15 in a fast-paced, high-volume, and fluid environment
- Coach staff through challenging customer service issues
- Conduct regular one on one meetings with each team member
- Analyze and prepare reports for upper management
- Evaluate staff effectiveness and performance monthly or on an at-need basis
- Prepare work schedules to ensure sufficient coverage
- Complied with safe operating practices and assessed operational procedures against best practices
- Assumed responsibility for personnel deployed to work site
Receptionist
5 Months- Confirmed appointments, communicate with clients and update client records accordingly as needed.
- Responded to inquiries from customers seeking information.
- Pre-screened customers prior to checking in for covid-19 testing.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Assisted guests as needed with booking appointments.
- Performed check in for guest prior to covid-19 testing.
- Escorted guest to correct medical assistant or nurse for covid-19 testing.
- Promoted to Assistant Site Manager
Education
Associate of Science - Medical Assisting
Skills
Organization and efficiency
Ability To Work Independently
Strong communication
Scheduling
Flexible Schedule
Verbal And Written Communication
Customer Service
Energetic and Positive
Multitasking and Prioritization
**** Computer skills
• Appfolio
• Microsoft Teams
• Microsoft Word
• Excel Spreadsheets
• Codebox
Timeline
Property Manager
GBT Property Management
10.2022 - CurrentRead More
Assistant Site Manager
Collinson
10.2021 - 04.2022Read More
Receptionist
M2 Concepts
05.2021 - 10.2021Read More
Keiser University
Associate of Science from Medical Assisting
Read More