Monica Ianni
El Paso,TX
Overview
17
17
years of professional experience
Work History
Content moderator
Teleperformance
08.2022 - Current
- Content Moderation Policies and Guidelines
- Knowledge of Social Media Platforms
- Data Analysis and Reporting
- Attention to Detail
- Time Management and Prioritization
- Communication and Interpersonal Skills
- Crisis Management and Conflict Resolution.
Merchandiser
On the Go Hosiery
05.2022 - 08.2022
- Travel to several stores to check on product needs to be filled
- Organizing & arranging visual products displays based off MODS
- Build good relations with employees, mangers & customers
- Count & calculate my product for inventory.
Reset Merchandiser
Lowe's Home Improvement
03.2020 - 11.2021
- Implemented the use of planograms, set up displays, as well as stocking, facing, & rotation of products
- Performed revision and reset has instructed by retailer provided by schematics & distribution grids, including installing fixtures, & in store advertising & marketing material.
Retail Reset Merchandiser
Dollar Tree
11.2018 - 12.2018
- Implemented the use of planograms, set up displays, as well as stocking, facing, & rotation of products
- Performed revision and reset has instructed by retailer provided by schematics & distribution grids, including installing fixtures, & in store advertising & marketing material.
Data Collector
CROSSMARK
08.2018 - 11.2018
- Collecting & transmitting data for retail stores with a handheld device
- Met defined standards of work volume, quality, accuracy, completeness in timely matter
- Maintain a positive relationship with employees, customers, & mangers at retail stores
- Scanning UPC codes with a handheld device Inputting product price information
- Collecting & entering customer survey Counting forward reserve inventories.
Wave Merchandiser
Retail Merchandising Solutions Inc
03.2016 - 04.2018
- Implemented the use of planograms, set up displays, as well as stocking, facing, & rotation of products
- Performed revision and reset has instructed by retailer provided by schematics & distribution grids, including installing fixtures, & in store advertising & marketing material.
Door Greeter
Kmart
11.2015 - 01.2016
- Greeted customers
- Offered store memberships
- Kept front area clean
- Collect carts from outside and in designated area.
Customer Service Representative
Alorica
01.2014 - 11.2014
- Answered inbound calls, offered products, troubleshoot, and up-sell
- Entered & update demographics Diagnose customers issues through process of elimination by asking probing questions
- Understand customer needs & recommends appropriate solutions
- Assist with Floor support.
Technical Support Representative
Comcast Cable
02.2007 - 01.2011
- Answered inbound calls, offered products, troubleshoot, and up-sell/ cross sell
- Entered & update demographics Diagnose customers issues through process of elimination by asking probing questions
- Understand customer needs & recommends appropriate solutions Floor support
- Assisted with floor support & new hire training
Education
Associate in MA in Medical Assistant -
Vista College
El Paso, TX06.2012
High school diploma in General Studies -
Montwood High School
El Paso, TX06.2001
Skills
- Schematics
- Retail
- Merchandising
- Stocking
- Customer service
- Cashier
- Time management
- Data entry
- Microsoft office
- Training
- Inventory
- Planogram
- Troubleshooting
- Computer Skills
- Windows
- Data collection
- Retail sales
- Training & development
- Hospitality
- Technical support
- Data Analysis
Additional Information
Microsoft office (10+ years), schematics (3 years), stocking (3 years), Data Entry (10+ years), Retail, Sales, Computer Skills, Training, Merchandising, Inventory, Customer Service, Powerpoint, Time Management, Cashier, English, Pallet Jack, Retail Skills: Shelf Stocking, Highly Proficient, 04/01/19, Measures a candidate's ability to receive and store merchandise or product., Merchandise & Supply Storage, Highly Proficient, 04/01/19, Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Assessments
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
- Mechanical knowledge, Proficient, 11/01/21, Understanding and applying mechanical concepts and processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Content moderator
Teleperformance
08.2022 - Current
Merchandiser
On the Go Hosiery
05.2022 - 08.2022
Reset Merchandiser
Lowe's Home Improvement
03.2020 - 11.2021
Retail Reset Merchandiser
Dollar Tree
11.2018 - 12.2018
Data Collector
CROSSMARK
08.2018 - 11.2018
Wave Merchandiser
Retail Merchandising Solutions Inc
03.2016 - 04.2018
Door Greeter
Kmart
11.2015 - 01.2016
Customer Service Representative
Alorica
01.2014 - 11.2014
Technical Support Representative
Comcast Cable
02.2007 - 01.2011
Associate in MA in Medical Assistant -
Vista College
High school diploma in General Studies -
Montwood High School