Monica Jackson
Harvest,Alabama
Summary
Licensed Professional Counselor with over 20 years of experience in the mental health field. Skilled in individual, family, group, and crisis counseling, case management, assessments, referrals, trainings, and mentoring.
Overview
21
21
years of professional experience
Work History
Senior Care Manager
MAGELLAN HEALTH
07.2021 - Current
- Authorize utilization of mental health and substance abuse services provided in inpatient and intermediate care settings.
- Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Magellan Health Services policies and procedures, and criteria.
- Provides telephone triage, crisis intervention and emergency authorizations.
- Authorize virtual and in office counseling.
- Participates in quality improvement projects.
- Train and mentor new and less experienced Care Managers.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Maintained detailed records in compliance with agency standards and regulations.
Counselor Part-time
Behavioral Health group
01.2020 - 07.2021
- Supervisor treatment plan reviews.
Clinical Counselor
NEW DIRECTIONS EAP
03.2020 - 03.2021
- Answered incoming EAP queue calls from clients, providers, and employers
- Outbound follow up calls
- Provided in the moment support
- Crisis counseling/intervention
- Assessments
- Referrals.
Counselor II PRN
Bradford Health Services
10.2017 - 03.2020
- Individual, group and family counseling to adults and children in an inpatient substance abuse setting
- Assessments
- Treatment Planning
- Discharge planning
- Referrals
- Multidisciplinary staffing.
Behavioral Health Advocate
Optum Health Services
02.2018 - 01.2020
- Managed care working with Commercial and Payer Accounts
- Provided telephonic case management/support to members identified as high utilizers and high risk
- Reviewed and managed referrals for the Care Advocacy program
- Completed plan of care on all members in the Care Coordination program
- Utilized clinical skills to assess members for mental health and substance abuse needs and provided appropriate referrals to psychiatric referrals and community supports
- Made outreach calls to members to discuss participation in the Care Coordination Program
- Resolved complex cases from Optum Escalation Department.
Mental Health Professional
MHM Services
06.2015 - 01.2018
- Individual, group and crisis counseling for incarcerated adult males
- Completed case management
- Segregation rounds
- Treatment planning and assessments
- Staff trainings.
Mental Health Specialist
Florida Dept of Corrections
09.2007 - 11.2014
- Individual and group counseling to adult incarcerated males
- Created and updated treatment plans
- Performed psychosocial assessments
- Crisis intervention
- Completed confinement rounds
- Completed case management
- Interfaced with physicians, nurses and officers on inmate’s behalf
- Completed aftercare and referrals for inmates returning to the community.
Phone Counselor/Case Manager
THE ALLEN GROUP EAP
01.2004 - 07.2007
- Individual and phone counseling
- Crisis intervention
- Intakes
- Assessments
- Authorizations, Referrals.
Education
Master's Degree - Counseling with specialization in Mental Health Counseling and Marriage and Family Counseling
Barry University
Miami, FLBachelor's Degree - Psychology
Rollins College
Winter Park, FLSkills
- Compassion and Empathy
- Clinical assessment
- Training and mentoring
- Clinical Documentation
- Quality Improvement
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Decision-Making
Licenses
- Alabama, 3711 Licensed Professional Counselor
- Florida, MH11827 Licensed Mental Health Counselor
Timeline
Senior Care Manager
MAGELLAN HEALTH
07.2021 - Current
Clinical Counselor
NEW DIRECTIONS EAP
03.2020 - 03.2021
Counselor Part-time
Behavioral Health group
01.2020 - 07.2021
Behavioral Health Advocate
Optum Health Services
02.2018 - 01.2020
Counselor II PRN
Bradford Health Services
10.2017 - 03.2020
Mental Health Professional
MHM Services
06.2015 - 01.2018
Mental Health Specialist
Florida Dept of Corrections
09.2007 - 11.2014
Phone Counselor/Case Manager
THE ALLEN GROUP EAP
01.2004 - 07.2007
Master's Degree - Counseling with specialization in Mental Health Counseling and Marriage and Family Counseling
Barry University
Bachelor's Degree - Psychology
Rollins College
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