Monica Jackson
Project Administrator/Event & Operations Manager
Columbia,MD
Summary
Senior Executive Support, Event, Project, and Operations Manager with 25+ years supporting senior leaders, managing complex priorities, and driving operational efficiency across corporate, government, and nonprofit organizations. Known for exceptional judgment, strict confidentiality, and proactive problem-solving. Skilled in executive office management, complex calendar coordination, stakeholder engagement, board support, and high-level communication. Adept at leveraging digital tools, CRM systems, project management platforms, and emerging technologies to streamline workflows and enhance executive productivity. Committed to collaboration, adaptability, mindfulness, and delivering strategic support that strengthens leadership effectiveness and organizational impact.
Overview
3
3
Certifications
23
23
years of professional experience
Work History
Project Administrator/Sr. Event Mgmt Specialist
Capital Association Management (CAM)
01.2025 - Current
- Provide strategic administrative and operational support to senior leadership, ensuring efficient executive office operations and proactive management of priorities.
- Coordinate complex calendars, meetings, and stakeholder engagements; prepare agendas, briefing documents, itineraries, and executive communications.
- Manage high-visibility events and special programs, overseeing logistics, facilities, catering, invitations, speakers, and budgets.
- Handle confidential information, sensitive communications, and executive-level correspondence with strict discretion and sound judgment.
- Maintain secure executive office databases, spreadsheets, electronic records, and digital filing systems using Outlook, Excel, SharePoint, OneDrive, CRM platforms, and project management tools.
- Troubleshoot technology needs for executive meetings, presentations, and virtual engagements.
- Prepare expense reports, financial tracking documents, and post-event summaries for executive review.
- Serve as liaison to clients, vendors, and internal stakeholders, ensuring timely follow-up and strong relationship management.
Project Manager / Senior Meetings & Events Manager
Leed Management Consulting, LLC
01.2021 - 12.2024
- Supported senior leadership through executive-level coordination of meetings, timelines, deliverables, and stakeholder communication.
- Prepared agendas, meeting materials, minutes, resolutions, and action items for leadership and client engagements.
- Managed complex logistics for conferences, trainings, and special programs, including travel, accommodations, registration, and onsite coordination.
- Maintained confidential project documentation, governance materials, client records, and sensitive stakeholder information with discretion.
- Collaborated with cross-functional teams, government partners, and industry stakeholders to support organizational initiatives.
- Utilized CRM systems, digital collaboration platforms, and project management software to maintain accurate records and improve workflow efficiency.
- Negotiated contracts and managed budgets, ensuring cost-effective execution aligned with leadership priorities.
Senior Conference Manager / Project Manager
American Institutes for Research (AIR) / LPE Associates
04.2003 - 07.2020
- Provided executive support for federal clients and senior leadership, managing governance processes, timelines, deliverables, and confidential federal program data.
- Coordinated national events, leadership meetings, stakeholder engagements, and board-related activities, preparing agendas, notices, minutes, and supporting materials.
- Directed a team managing contracts generating $1-$1.5M annually, ensuring operational efficiency and compliance.
- Produced monthly financial reports, project status updates, and executive briefing documents.
- Maintained secure CRM records, contact databases, digital documentation, and confidential executive materials using Microsoft 365 and cloud-based systems.
- Identified opportunities to improve processes through technology and recommended solutions to enhance efficiency.
- Strengthened relationships with government officials, community leaders, and industry partners through proactive communication.
Education
Business Administration -
Morgan State University
Baltimore, MDSkills
Executive Office Management
Strategic Administrative & Operational Support
Confidential Communication & Sensitive Information Handling
Complex Calendar & Scheduling (Microsoft Outlook)
Travel Logistics & Executive Itineraries
Certification
Association of Meeting Professionals (AMP)
Timeline
Project Administrator/Sr. Event Mgmt Specialist
Capital Association Management (CAM)
01.2025 - Current
Project Manager / Senior Meetings & Events Manager
Leed Management Consulting, LLC
01.2021 - 12.2024
Senior Conference Manager / Project Manager
American Institutes for Research (AIR) / LPE Associates
04.2003 - 07.2020
Business Administration -
Morgan State University