Monica Jaramillo
West Covina,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Documentation Specialist II
Signature Bank
05.2022 - 05.2023
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Worked on engagements related to Office of Foreign Assets Control (OFAC), USA PATRIOT Act, Bank Secrecy Act (BSA), Know Your Client (KYC), and all other laws, regulations, and requirements designed to establish processes to detect and prevent money laundering, fraud, and terrorism
- Manage assigned tasks related to drafting case investigations, preparing Suspicious Activity Reports (SARs), analyzing/utilizing Currency Transaction Reports (CTRs) and Monetary Instrument Logs (MILs), and referencing Customer Identification Programs (CIPs)
Senior Business Banker
Wells Fargo & Company
08.2018 - 05.2022
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Business Specialist
Wells Fargo & Company
10.2017 - 08.2018
- Prepared and maintained records of sales and revenue.
- Consistently built long-term relationships with existing and new customers.
- Conducted research to identify customer needs.
- Devised processes to boost long-term business success and increase profit levels.
- Performed statistical analyses to gather data for operational and forecast team needs.
Assistant Branch Manager
Wells Fargo & Company
07.2015 - 10.2017
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Personal Banker
Wells Fargo & Company
09.2009 - 07.2015
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
High School Diploma -
South Hills High School
West Covina, CA06.2006
Skills
- Excellent attention to detail, strong organizational and problem solving skills
- Strong analytical and decision-making/critical-thinking skills
- Proficient at conducting due diligence using tools such as LexisNexis
- Demonstrates ability as well as flexibility to perform efficiently in a fast-paced, changing environment
- Extensive knowledge of Bank Secrecy Act/Anti Money Laundering/US Patriot Act, OFAC Regulations experience at a financial institution
- Strong knowledge of general banking practices dealing with retail and lending consumers
- Knowledge of commercial banking products and services; cash management (aka treasury management), commercial credit cards, deposits, financial institutions, receivables, payables, online, and liquidity
Certification
INSURANCE LICENSE
NOTARY PUBLIC
Languages
Spanish
Native or Bilingual
Timeline
Documentation Specialist II
Signature Bank
05.2022 - 05.2023
Senior Business Banker
Wells Fargo & Company
08.2018 - 05.2022
Business Specialist
Wells Fargo & Company
10.2017 - 08.2018
Assistant Branch Manager
Wells Fargo & Company
07.2015 - 10.2017
Personal Banker
Wells Fargo & Company
09.2009 - 07.2015
High School Diploma -
South Hills High School
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