Summary
Overview
Work History
Education
Skills
Letters of Recommendation
Timeline
Generic

Michael Brown

Fallbrook,CA

Summary

Accomplished professional with several years of experience in the field of documentation. Proven track record of managing documentation processes, ensuring compliance, and implementing efficient systems. Multiple years experience responding to member complaints in written form. Confident and detail-driven professional.

Overview

14
14
years of professional experience

Work History

Documentation Specialist II

Cambia Health Solutions
Burlington, WA
11.2021 - Current
  • Reviewed and edited technical documents such as user manuals, standard operating procedures, and system documentation.
  • Created and updated support materials, written, visual, and video, for employees, including. This position requires materials for multiple departments, including Customer Service, Membership, Claims, and Training.
  • Maintained up-to-date records of all changes made to technical documents.
  • Collaborated with project teams to develop accurate product specifications and user instructions.
  • Proofread existing documents for errors in grammar, punctuation, spelling, syntax, formatting.

Customer and Provider Service Ambassador

Cambia Health Solutions
Burlington, Washington
01.2017 - 12.2020
  • Confer with Medical, Legal, Provider Relations, Management, Communications, Marketing, and other areas as needed to resolve appeals or issues.
  • Handle difficult or escalated calls, claims or inquiries from members, providers, other healthcare professionals, employer groups, agents, customer representatives and internal members with timely follow through.
  • Adhere to dependability, member and provider focus, and all performance criteria as established by the department.

Previous Cambia Roles

Cambia Health Solutions
Burlington, Washington
04.2011 - 12.2016
  • My work history with Cambia began in 2011. In addition to the details in the positions listed above, my experience includes the following positions in chronological order: Customer Service Representative, Correspondence Ambassador, and Quality Assurance Correspondence Ambassador.

Education

Bachelor of Science - Philosophy, Political Science, And Economics

Western Washington University
Bellingham, WA
06-2007

Skills

  • 13 years of experience in healthcare, specifically Cambia
  • Worked with a team and individually, with minimal supervision, for those 13 years
  • Healthcare writing experience for 11 years Includes designing and following the grammatical stylistic and professional guidelines for multiple teams
  • Wrote and designed letters and templates for internal and external participants, responding to complaints in a professional and Cambia-centric focus
  • Researched and applied internal regulations as well as state and federal healthcare laws in documentation preparation
  • Multi-departmental project completion, as a participant and as a lead

Letters of Recommendation

  • Please see attached for letters of recommendation from a fellow employee on my current Cambia team, my current manager, and my current manager's manager.

Timeline

Documentation Specialist II

Cambia Health Solutions
11.2021 - Current

Customer and Provider Service Ambassador

Cambia Health Solutions
01.2017 - 12.2020

Previous Cambia Roles

Cambia Health Solutions
04.2011 - 12.2016

Bachelor of Science - Philosophy, Political Science, And Economics

Western Washington University

Similar Profiles

CREATE PROFILE
Michael Brown