Monica-Jean Arce
EdTheory
San Jose,CA
Summary
Detail-oriented professional with over 7 years in customer service and administrative coordination. Skilled in team coordination, scheduling, and client communication, excelling in fast-paced environments. Expertise includes event planning, onboarding support, and inventory management. Proficient in Microsoft Office, Google Workspace, and Canva.
1
Certification
7
years of professional experience
7
years of post-secondary education
Work History
School CNA
1 Year 2 Months- Coordinated daily support activities with teachers, special education staff, and school nurse to enhance student well-being.
- Communicate needs and changes promptly to appropriate staff.
- Follow individualized plans while maintaining organization, accuracy, and attention to individual schedules and requirements.
- Managed multiple responsibilities throughout school day, ensuring professionalism and meticulous attention to detail.
- Support a safe, organized, and inclusive environment.
- Collaborated with multidisciplinary team to provide seamless daily support for students.
Caregiver
1 Month- Coordinated daily activities and communicated client updates to healthcare providers and family members, ensuring alignment on care plans.
- Monitored and documented information accurately while maintaining attention to detail.
- Managed multiple daily responsibilities while adapting to changing needs.
- Maintained organized, professional environments and followed established procedures to support client care and safety.
- Coordinated transportation to appointments, errands, and community activities.
- Established professional relationships through consistent communication and reliable service, fostering trust and collaboration.
Substitute Behavior Technician
4 Months- Tracked client progress by maintaining behavioral data and documentation to support ongoing services.
- Communicated observations and relevant information to supervising staff.
- Followed individualized plans and established procedures consistently.
- Coordinated activities and facilitated professional communication with clients and staff to enhance service delivery.
- Balanced multiple responsibilities while ensuring accurate documentation and attention to detail.
Clinical Intern
- Assisted nursing staff with daily operational and patient-support activities.
- Recorded information accurately and communicated changes to supervising staff.
- Followed established procedures and maintained organized work areas.
- Maintained a clean, safe, and professional environment.
- Communicated professionally with patients and staff.
- Assisted healthcare professionals with patient assessments and care planning.
- Documented patient progress and treatment outcomes in electronic health records.
Event Coordinator
6 Months- Coordinated diverse events from intimate private parties to large-scale corporate functions, ensuring seamless execution.
- Communicated directly with clients to understand their needs and develop customized event plans.
- Managed intricate event logistics, deadlines, and last-minute changes, ensuring all elements aligned for successful outcomes.
- Communicated with customers by phone and email regarding products, services, offerings, questions, and concerns.
- Built strong client relationships that contributed to repeat business.
- Developed comprehensive event plans while maintaining meticulous attention to detail throughout planning and execution.
- Provided professional customer service while managing changing priorities in a fast-paced environment.
Bookseller
4 Years 9 Months- Coordinated peers to meet daily and quarterly objectives set by management, fostering teamwork and accountability.
- Processed online and pickup orders accurately and efficiently.
- Facilitated onboarding of new hires through orientation sessions, ensuring new employees understood workplace expectations and culture.
- Assisted management with organizing daily store operations, merchandising, displays, and work areas.
- Coordinated peers to achieve daily and quarterly objectives established by management.
- Assisted management in organizing daily store operations, enhancing merchandising, displays, and work area efficiency.
- Supported onboarding of new hires by hosting orientation sessions and helping new employees become familiar with workplace expectations.
- Designed internal-use signage to communicate company values, procedures, and processes.
Education
Bachelor of Arts - Design Studies Concentration in Graphic Design
Associate of Arts - Liberal Arts and General Studies
Skills
Administrative Support
Office Coordination
Schedule management
Data management
Team Coordination
Client relations
Customer communication
Phone & Email Communication
Verbal communication
Problem Solving
Task prioritization
Microsoft Excel
Microsoft Word
Google Workspace
Visual Communication
Certification
Certified Nursing Assistant (CNA) — Apr 2025
Basic Life Support (BLS) — Dec 2024, First Aid Certification — May 2025
Timeline
School CNA
EdTheory
08.2025 - Current
Caregiver
Sunrise Senior Living
05.2025 - 06.2025
Clinical Intern
Canyon Springs Post Acute
01.2025 - 01.2025
Substitute Behavior Technician
Amergis
11.2024 - 03.2025
Event Coordinator
Mad Science of the Bay Area
04.2024 - 10.2024
Bookseller
Barnes & Noble Education, Inc.
07.2019 - 04.2024
San Jose State University
Bachelor of Arts from Design Studies Concentration in Graphic Design
01.2019 - 12.2021
De Anza College
Associate of Arts from Liberal Arts and General Studies
09.2015 - 12.2019