Monica Jewell
Kokomo,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure work. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Daycare Owner/Operator
Self Employed
08.2012 - 07.2024
- Developed and implemented daily schedules for children to promote structured learning and play.
- Managed enrollment process, effectively communicating with parents about policies and procedures.
- Ensured safety protocols were followed, maintaining a secure environment for children at all times.
- Created engaging educational activities tailored to age-specific developmental milestones.
- Maintained accurate records of attendance and health information for all children in care.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
Head Cashier
Kmart
06.2008 - 07.2011
- Supervised and trained cashiers on efficient transaction processing and customer service best practices.
- Managed cash register operations, ensuring accurate handling of cash, checks, and credit transactions.
- Conducted daily cash audits to verify register balances and maintain financial accuracy.
- Resolved customer inquiries and complaints, enhancing overall shopping experience through effective communication.
- Implemented streamlined checkout procedures to reduce wait times during peak hours.
- Collaborated with store management to uphold compliance with company policies and loss prevention strategies.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
Crew Leader
Subway
03.2005 - 06.2008
- Supervised daily operations, ensuring high-quality food preparation and customer service.
- Trained new staff on procedures, safety protocols, and customer engagement techniques.
- Managed inventory levels, performing regular stock checks to minimize waste and ensure supply availability.
- Implemented efficient workflow processes, reducing order wait times and enhancing team productivity.
- Addressed customer inquiries and resolved complaints promptly, maintaining a positive dining experience.
- Monitored food safety standards, ensuring compliance with health regulations during all shifts.
- Coordinated team schedules to optimize coverage during peak hours while managing labor costs effectively.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
Education
High School Diploma -
Kokomo High School
Kokomo, IN06.1993
Skills
- Curriculum planning
- Parent communication
- Nutrition planning
- Special needs care
- Activity coordination
- Infant and toddler care
- Parent engagement
- Child assessment
- Mealtime supervision
- Curriculum development
- Documentation and recordkeeping
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Licensing knowledge
- Special needs experience
Timeline
Daycare Owner/Operator
Self Employed
08.2012 - 07.2024
Head Cashier
Kmart
06.2008 - 07.2011
Crew Leader
Subway
03.2005 - 06.2008
High School Diploma -
Kokomo High School