Monica Jimenez Jaimes
Riverside,IL
Summary
Bilingual (Spanish/English), equity-driven professional with a strong work ethic and a passion for supporting marginalized communities. Experienced in shelter operations and identifying service gaps. Skilled in coordinating programs across art-based activities, workforce development, digital literacy, pro bono legal services, and access to free healthcare clinics.
Proven ability to build, support, and sustain cross-sector collaborations that expand access to education, legal services, and community resources for immigrants and underserved populations. Known for leading multilingual, multigenerational teams with cultural humility, empathy, and strategic focus. Adept at translating data into actionable insights, driving community engagement, and managing trauma-informed, inclusive, and measurable programs.
Committed to bridging systems and communities to create a lasting impact through trust, collaboration, and culturally responsive leadership.
Overview
9
9
years of professional experience
Work History
Graduate Assistant /Social Work Practicum Student
Dominican University
River Forest, Illinois
08.2025 - Current
- Evaluated student programming using a logic model and case study at the multicultural center for cultural liberation.
- Organized and developed lesson plans for a micro workshop tailored to undergraduate students, and led the leadership cohort to enhance skill development.
- Connected students to on-campus and external resources.
- Collaborated with cross-functional teams to execute diverse, multicultural programming initiatives.
- Prepared a comprehensive processes and policies manual to standardize operations.
Partnership Manager
New Life Centers of Chicagoland- Shelter Project
Chicago, IL
12.2023 - 06.2025
- Led logistics for three state-operated shelters supporting newly arrived and BIPOC families, serving over 1,000 residents.
- Collaborated with internal leadership and external stakeholders to ensure programming addressed identified service gaps.
- Represented the organization in stakeholder meetings to enhance visibility and advocacy efforts.
- As a team manager, I oversaw and actively contributed to building strategic community partnerships (70+).
- Connected residents to legal assistance, healthcare access, arts enrichment, and advocacy-based supports through community partnerships.
- Coordinated a range of resident-focused programs and initiatives, both onsite and offsite, including workshops, vaccination drives, workforce development, and legal clinics.
- Supervised a team of seven to implement equity-focused initiatives in shelters.
- Proposed and contributed to the development of a resident-needs reporting framework and engagement tracking system to improve service coordination and program evaluation.
- Collaborated with stakeholders to ensure successful project completion.
Licensed Insurance Producer
AAA Insurance
Wood Dale, IL
09.2022 - 12.2023
- Helped grow a new book of business for a new AAA Insurance owner, contributing to early-stage agency success.
- Spearheaded bilingual client outreach, driving localized growth strategies to strengthen market presence
- Developed a comprehensive bilingual portfolio, expanding the agency’s client base and regional influence
- Executed B2B outreach campaigns with local businesses, increasing service visibility and generating quality leads.
Clerk / Union Representative
Iron Workers Local #63
Broadview, IL
10.2019 - 03.2020
- Assisted manager and business agents with front desk operations, including memberships, contracts, invoices, payments, and closing procedures
- Managed email correspondence and facilitated member support to enhance office efficiency
- Maintained and updated filing, inventory, and database systems using both manual and digital methods
Licensed Insurance Producer
Allstate Insurance Agency
Chicago, IL
05.2019 - 10.2019
- Built and managed an existing insurance portfolio with a focus on Spanish-speaking clients, contributing significantly to agency sales goals and premium growth
- Managed compliance and customer support functions while ensuring high-quality client service
- Supported client policy renewals and oversaw service accounts to drive retention
Licensed Insurance Agent / Supervisor
Newins LLC
Chicago, IL
05.2017 - 05.2019
- Oversaw a high-performing sales team while managing compliance and customer support functions.
- Directed operations for a million-dollar portfolio, ensuring profitability and sustained growth
- Managed client relationships and optimized phone systems to improve communication efficiency
- Coordinated marketing efforts across three agencies, enhancing brand visibility and engagement
Education
MBA - Social Work and Business Administration
Dominican University
River Forest, IL09-2027
Bachelor of Arts - Justice Studies
Northeastern Illinois University
Chicago, IL05.2024
Skills
- Program and project management, including multi-stakeholder initiatives with the City of Chicago
- Cross-sector partnership development
- Data-Informed Decision Making
- Culturally Responsive Leadership
- Stakeholder Engagement & Communication
- Event & Workshop Coordination
- Team Leadership & Coaching
- Impact and outcome Evaluation
- Microsoft Office Suite and CRM/Data Systems
- Fluent in English & Spanish
- Public speaking and community presentations
- Immigration Advocacy & Legal Services Coordination
- Volunteer Supervision
- Trauma-informed and equity-centered practice
- Data tracking
Timeline
Graduate Assistant /Social Work Practicum Student
Dominican University
08.2025 - Current
Partnership Manager
New Life Centers of Chicagoland- Shelter Project
12.2023 - 06.2025
Licensed Insurance Producer
AAA Insurance
09.2022 - 12.2023
Clerk / Union Representative
Iron Workers Local #63
10.2019 - 03.2020
Licensed Insurance Producer
Allstate Insurance Agency
05.2019 - 10.2019
Licensed Insurance Agent / Supervisor
Newins LLC
05.2017 - 05.2019
MBA - Social Work and Business Administration
Dominican University
Bachelor of Arts - Justice Studies
Northeastern Illinois University