Monica Jock
Omaha,NE
Summary
Enthusiastic professional with a background spent processing multi-state and global payrolls. A hardworking Payroll Specialist focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations.
Overview
6
6
years of professional experience
Work History
Payroll Specialist
Jambo LLC
04.2022 - Current
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
Financial Services Representative
Honda Financial Services
10.2020 - 02.2022
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Managed client financial portfolios to minimize risk and optimize returns.
Front Desk Supervisor
Embassy Suites
01.2018 - 08.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Education
No Degree - Biomedical Engineering
University of South Florida
Tampa, FL06.2026
Skills
- Ten-Key Operator
- General Ledger Posting
- Time Sheet Review
- Processing Wage Withholding Orders
- Integrated Accounting Systems
- Payroll Administration
- Sales Quota Achievement
- Financial Product Sales
- Regulatory Compliance
- Risk Management
- Operations Oversight
- Guest Relations
- Team Building and Supervision
Timeline
Payroll Specialist
Jambo LLC
04.2022 - Current
Financial Services Representative
Honda Financial Services
10.2020 - 02.2022
Front Desk Supervisor
Embassy Suites
01.2018 - 08.2020
No Degree - Biomedical Engineering
University of South Florida