Vivianne Rivera
Rockville,CT
Summary
Focused Payroll Specialist known for handling job tasks with poise. Highly trained in all aspects of payroll and considered dedicated team player. Looking to take on a new role with a company where attention to detail and all types of personalities will be appreciated.
Overview
19
19
years of professional experience
Work History
Payroll Specialist
United Way Of Connecticut
Rocky Hill , CT
05.2023 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Assisted management in developing and tracking payroll budgets.
- Reviewed time records for 500+ employees to verify accuracy of information
- Managed payroll data entry and processing for 500+ employees to comply with predetermined company guidelines
Payroll Specialist
Allied Community Services
East Windsor, CT
10.2022 - 11.2022
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings
Customer Service Representative
Sawicki Insurance Agency
Vernon, CT
05.2013 - 01.2022
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Insurance Agency Owner
Nationwide
Middletown, CT
01.2010 - 10.2012
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
Customer Service Specialist
Liberty Mutual Group
Cromwell, CT
06.2006 - 01.2010
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Explained benefits, features and recommendations to maximize client retention.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Education
Bachelor of Science - Psychology
Post University
Waterbury, CTHigh School Diploma -
Middletown High School
Middletown, CTSkills
- Processing garnishments
- Journal entry preparation
- New employee processing
- Wage garnishments
- Payroll policies and procedures
- Time sheet review
- Ten-key operator
- New hire processing
- Data imports
Education
other,Middletown, CT,true,other,Tempe, AZ
Contact
Rockville, CT 06066
Personal Information
Title: Payroll Specialist
Timeline
Payroll Specialist
United Way Of Connecticut
05.2023 - Current
Payroll Specialist
Allied Community Services
10.2022 - 11.2022
Customer Service Representative
Sawicki Insurance Agency
05.2013 - 01.2022
Insurance Agency Owner
Nationwide
01.2010 - 10.2012
Customer Service Specialist
Liberty Mutual Group
06.2006 - 01.2010
Bachelor of Science - Psychology
Post University
High School Diploma -
Middletown High School