Monica Joly
Pataskala
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1977
1977
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Walmart
Toledo
02.2009 - 05.2014
- Managed customer service team to ensure high-quality support and satisfaction.
- Trained staff on effective communication and problem-solving techniques.
- Developed and implemented customer service policies to enhance operational efficiency.
- Utilized Walmart's customer relationship management tools for tracking inquiries.
- Resolved complex customer issues by collaborating with cross-functional teams.
- Conducted regular performance evaluations to guide team development and support growth.
- Coordinated scheduling and workload distribution among team members effectively.
- Collaborated with management to address customer feedback and improve services.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Whitney Vocational
Toledo, OHCertification
- Stna, med pass, cpr,
Timeline
Customer Service Manager
Walmart
02.2009 - 05.2014
Whitney Vocational