Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eddie Howard

Conway,SC

Summary

Dynamic Customer Service Manager with a proven track record at Firehouse Casual Living Store, excelling in problem-solving and customer engagement. Expert in inventory management and process optimization, enhancing service delivery and customer satisfaction. Proficient in Microsoft Office, ensuring efficient operations and effective communication. Committed to fostering team development and loyalty.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Firehouse Casual Living Store
  • Operated delivery vehicles safely to ensure timely package transport.
  • Maintained accurate records of deliveries and vehicle inspections.
  • Adhered to safety protocols, minimizing risks during operations.
  • Facilitated efficient loading and unloading of packages at distribution centers.

Seasonal Driver

UPS
10.2024 - 01.2025
  • Operated delivery vehicles safely to ensure timely package transport.
  • Maintained accurate records of deliveries and vehicle inspections.
  • Adhered to safety protocols, minimizing risks during operations.
  • Facilitated efficient loading and unloading of packages at distribution centers.

Contractor Driver

Courier Express
04.2020 - 05.2024
  • Operated delivery vehicles safely and efficiently to ensure timely package deliveries.
  • Adhered to traffic laws and company policies during transportation activities.
  • Conducted vehicle inspections and reported maintenance needs promptly.
  • Managed route planning to optimize delivery schedules and reduce delays.

Warehouse Manager

G Miles Interiors.
03.2000 - 09.2013

Streamlined processes to enhance productivity.

Service Manager

Firehouse Casual Livng Store
04.1994 - 08.1999
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on product knowledge and customer engagement techniques.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.

Education

High School Diploma -

Hunter Huss High
Gastonia, NC
06.1972

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Certification

Safety award with Suburban Cylinder Express

Timeline

Seasonal Driver

UPS
10.2024 - 01.2025

Contractor Driver

Courier Express
04.2020 - 05.2024

Warehouse Manager

G Miles Interiors.
03.2000 - 09.2013

Service Manager

Firehouse Casual Livng Store
04.1994 - 08.1999

Customer Service Manager

Firehouse Casual Living Store

High School Diploma -

Hunter Huss High
Eddie Howard