Monica Jones
Denton
Summary
Dedicated Operations Assistant Store Manager delivering exemplary communication and customer service skills. Friendly personality.
Seasoned Merchandise Pickup Associate with comprehensive background in retail and customer service. Possess strong organizational skills, ability to handle multiple tasks simultaneously, and adept at managing inventory. Known for providing exceptional customer service, contributing to increased customer satisfaction and repeat business. Proven track record of improving efficiency and accuracy in merchandise pickup processes.
Overview
17
17
years of professional experience
Work History
Customer Service
Logan's Boot & Shoe Repair
Denton
09.2014 - Current
- Provided excellent customer service throughout each shift.
- Provided courteous customer service throughout deliveries.
- Resolved customer service issues to ensure customer satisfaction.
- Followed company policies regarding customer service standards.
- Developed creative solutions to challenging customer service situations.
- Maintained accurate records of customer service histories.
Plant Administrator
Nucon Steel
Denton
04.2011 - 09.2014
- Prepared reports to communicate results of quality inspection activities to management.
- Investigated customer complaints related to product quality issues.
- Calibrated, validated or maintained laboratory equipment.
- Coordinated communication between departments to streamline administrative processes.
- Managed scheduling and logistics for plant staff and resources effectively.
- Implemented filing systems to organize documents and improve accessibility.
- Supported budgeting efforts by monitoring expense reports and invoices consistently.
- Conducted daily inspections of the facilities to identify potential safety hazards or maintenance issues.
Expeditor
Maersk Sealand
Woodland
01.2009 - 04.2014
- Coordinated shipments and deliveries across multiple international ports.
- Communicated with vendors to ensure timely receipt of materials.
- Managed inventory levels to support operational efficiency.
Education
Associate of Applied Science -
Bradford Executive
Dallas, TX05-1987
Skills
- Customer service focus
- Customer service support
- Client relations and customer service
- Strong customer service
- Scheduling coordination
- Effective communication
- Problem solving
Timeline
Customer Service
Logan's Boot & Shoe Repair
09.2014 - Current
Plant Administrator
Nucon Steel
04.2011 - 09.2014
Expeditor
Maersk Sealand
01.2009 - 04.2014
Associate of Applied Science -
Bradford Executive