Monica Justice
Beaver,PA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged problem-solving and organizational skills at Sport Clips to manage staff and operations effectively. My background spans from property management to personal grooming, consistently achieving positive feedback through exceptional service and meticulous attention to detail.
Overview
25
25
years of professional experience
Work History
Store Manager
Sport Clips
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Property Manager
BAR Residential
01.2021 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Commercial and Residential Cleaner
Self Employed
09.2015 - 03.2020
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Maintained precise and accurate financial and tax information.
Hair Stylist
Headhunters/Mia Testarossa
06.1999 - 03.2009
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Associate of Applied Science - Criminal Justice
Community College of Beaver County
Monaca, PA12.2003
Certificate of Completion And Liscensure - Cosmetology
Beaver Falls Beauty Academy
Beaver Falls, PA06.1999
High School Diploma -
Beaver Area Senior High School
Beaver, PA06.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Sport Clips
02.2022 - Current
Property Manager
BAR Residential
01.2021 - 01.2022
Commercial and Residential Cleaner
Self Employed
09.2015 - 03.2020
Hair Stylist
Headhunters/Mia Testarossa
06.1999 - 03.2009
Associate of Applied Science - Criminal Justice
Community College of Beaver County
Certificate of Completion And Liscensure - Cosmetology
Beaver Falls Beauty Academy
High School Diploma -
Beaver Area Senior High School
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