Monica Kanoa-Fleming
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinician
Cumberland County CommuniCare, Inc.
12.2023 - Current
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, Person-Center Planning, and providing ongoing therapy.
Medical Social Work Intern
UNC Southeastern Health Hospice House
05.2022 - 05.2023
- Provided holistic care and emotional support to hospice patients and their families during a medical social work internship, enhancing the quality of life for individuals
- Supported family caregivers by providing education on self-care strategies, stress reduction techniques, community resources available for respite support services.
- Coordinated discharge planning efforts with multidisciplinary team members to ensure seamless transitions from hospital to home or other levels of care settings.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
Case Management Social Worker
Southeastern Community Action Partnership
01.2022 - 05.2023
- Participated in ongoing supervision, reflecting on practice and seeking guidance from supervisors for professional growth.
- Increased client engagement in treatment plans by utilizing motivational interviewing techniques and active listening skills.
- Enhanced communication between clients and service providers, ensuring timely access to resources and support.
- Provided direct support to individuals and families impacted by COVID-19 through the CARES Act, assisting with financial relief applications and connecting them with community resources
- Provided vital social work services to individuals and families impacted by natural disasters in North Carolina, offering critical support and resources for recovery efforts.
Member
National Association of Social
03.2022 - Current
- Active member of The National Association of Social Workers, participating in professional development activities and networking events to stay current with industry trends.
Member
Covenant Love Church
01.2015 - Current
- An active member of Covenant Love Church in Fayetteville, NC, contributing to community outreach programs and participating in weekly services.
Education
Master of Social Work in Advanced Standing -
University of NC At Pembroke
Pembroke, NC05.2023
Bachelor of Social Work in Social Work - Social Work
University of NC At Pembroke
Pembroke, NC05.2022
Skills
- Social Work
- Case Management
- Clinical Documentation
- Clinical assessment
- Direct Patient Care
- Patient Assessments
- Patient Education
- Ethical Practice
- Treatment Planning
- Health Risk Assessments
Certification
- Licensed Clinical Social Worker Associate (LCSW-A)
- Substance Abuse Counseling Certification
- Clinical Social Worker
- LCAS Registered and working on the practicum.
- Social Work License
- QMHP Certification
- ASAM Criteria Course
- CPR Certification
Additional Information
Licensed Clinical Social Worker Associate (LCSW-A)
North Carolina Substance Abuse Professional Practice Board: Practicum Registered
Social Worker
Social Work License
QMHP Certification
American Society of Addiction Medicine (ASAM) Criteria Course
CPR Certification
Matrix Model
Seven Challenges Model
Timeline
Clinician
Cumberland County CommuniCare, Inc.
12.2023 - Current
Medical Social Work Intern
UNC Southeastern Health Hospice House
05.2022 - 05.2023
Member
National Association of Social
03.2022 - Current
Case Management Social Worker
Southeastern Community Action Partnership
01.2022 - 05.2023
Member
Covenant Love Church
01.2015 - Current
Master of Social Work in Advanced Standing -
University of NC At Pembroke
Bachelor of Social Work in Social Work - Social Work
University of NC At Pembroke
Similar Profiles
Jennifer CochranJennifer Cochran
Care Manager at Cumberland County CommuniCare, Inc.Care Manager at Cumberland County CommuniCare, Inc.
Natalie JamesNatalie James
Professional School Counselor at Cumberland County / Cumberland Virtual Academy K-5Professional School Counselor at Cumberland County / Cumberland Virtual Academy K-5
Allure HolmesAllure Holmes
Income Maintenance Caseworker II at Cumberland County Department Of Social ServicesIncome Maintenance Caseworker II at Cumberland County Department Of Social Services
Rochelle HickmanRochelle Hickman
Clinician at POCATELLO WOMEN'S CORRECTIONAL CENTERClinician at POCATELLO WOMEN'S CORRECTIONAL CENTER
Valerie BrownValerie Brown
Clinician at Seneca Family Of AgenciesClinician at Seneca Family Of Agencies