Monica Keitt
Orangeburg,SC
Summary
Accomplished operations supervisor with expertise in process improvement, budget management, and staff development. Over a decade of experience enhancing productivity and driving performance through effective team leadership and conflict resolution. Assign tasks, train operators/supervisors, and implement company procedures.
Overview
24
24
years of professional experience
Work History
Secondary Senior Supervisor
Zeus Industrial Products Inc
Orangeburg, SC
06.2013 - Current
- Oversaw production processes to ensure compliance with safety and quality standards.
- Implemented process improvements that increased productivity across multiple departments.
- Coordinated cross-functional teams to streamline workflow and reduce bottlenecks.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Maximized personal competency through continuous professional development.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Assessed problems and conflicts and resolved independently.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Responsible for onboarding and mentoring new staff members.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures. (Opti Cross Oven Implementation, Z-4 training for inspectors)
- Served on the Fire and Emergency committee to evaluate and recommend changes to policy, procedure and systems.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence. (Schedule Adherence)
Restaurant General Manager
Burger King
Orangeburg, SC
07.2004 - 08.2015
- Directed daily operations to ensure efficient service and customer satisfaction.
- Implemented training programs that improved staff performance and retention rates.
- Analyzed financial reports to optimize budget allocations and reduce costs.
- Established quality control measures to maintain food safety standards and compliance in order to pass Health inspections.
- Fostered a positive work environment through effective team leadership and conflict resolution.
- Streamlined inventory management processes, reducing waste and enhancing supply chain efficiency.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions. For both crew members and supervisors.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Maintained facility and grounds to present positive image.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Cashier
Piggly Wiggly
Orangeburg, SC
08.2002 - 07.2003
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided exceptional service.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Hunter-Kinard Tyler High School
Neeses, SC05.2003
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Guest relations
- Budget planning
- Food preparation
- Sanitation standards
- Employee supervision
- Staff oversight
- Staff development
- Decision-making
- Process monitoring and improvement
- Goal oriented
- Employee motivation
- Strategic planning
- Budget management
- Processes and procedures
- Attention to detail
- Verbal and written communication
- Team building
- Safety protocols
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
Timeline
Secondary Senior Supervisor
Zeus Industrial Products Inc
06.2013 - Current
Restaurant General Manager
Burger King
07.2004 - 08.2015
Cashier
Piggly Wiggly
08.2002 - 07.2003
High School Diploma -
Hunter-Kinard Tyler High School