Monica Kidd
Security Finance
Mobile,AL
7
years of professional experience
Dedicated and customer-focused professional with strong communication, problem-solving, and multitasking skills. Experienced in handling customer inquiries, resolving concerns, processing payments, and providing exceptional service in fast-paced environments. Committed to maintaining customer satisfaction while supporting company goals and policies.
Work History
Assistant Manager
3 Years 8 Months- Assisted customers with personal loan applications and financing options.
- Reviewed loan documents for accuracy and completeness before submission.
- Supported branch operations, ensuring compliance with lending regulations and company policies.
- Trained and supervised staff to improve customer service and operational efficiency.
- Resolved customer concerns and provided solutions regarding loan accounts and payment arrangements.
- Assisted with cash management, daily balancing, and transaction processing.
- Monitored branch performance and helped achieve monthly sales and loan production goals.
Customer Service Representative
3 Years 2 Months- Assist customers with questions, concerns, and account inquiries.
- Resolve customer issues professionally and efficiently,
- Meet performance and customer satisfaction goals.
- Collaborate with team members to ensure excellent service.
- Assisted with scheduling, billing, and account updates
Education
High School Diploma
Skills
Loan Processing & Documentation
Customer Service
Team Leadership & Training
Financial Transactions
Cash Handling
Credit & Loan Reviews
Compliance & Policy Adherence
Account Management
Conflict Resolution
Microsoft Office Suite
Time Management
Sales & Cross-Selling
Communication Skills
Multitasking
Data Entry
Timeline
Assistant Manager
Security Finance
10.2022 - 06.2026Read More
Customer Service Representative
Alorica
08.2019 - 10.2022Read More
Murphy High School
High School Diploma
Read More