Monica Killingbeck
Henderson,TN
Summary
Driven by a positive attitude and a commitment to excellence, I leveraged customer service skills and a valid driver's license to enhance operational efficiency and client satisfaction at companies like AutoZone. My experience includes leading teams, streamlining delivery processes, and significantly improving service quality through teamwork and collaboration, demonstrating a proven track record of results.
Overview
7
7
years of professional experience
Work History
Delivery Driver/Cook Shift Leader
Pizza Hut
03.2024 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Customer Service
Dairy Queen Grill & Chill
07.2023 - 03.2024
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Increased client satisfaction by providing excellent customer service.
- Confirmed excellent customer service by quickly resolving customer concerns.
Parts Manager
Crash Champions Collision Repair
07.2023 - 09.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Provided timely, insightful and accurate reports to upper management.
Grounds Crew Member/Machine Operator
Michigan Sugar Company
08.2022 - 11.2022
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
Cultivation Technician
Rollganics
07.2022 - 10.2022
- Participated in ongoing training to expand knowledge base on cannabis strains, genetics, breeding programs, and overall product quality standards.
- Collaborated with management to develop effective crop production plans based on seasonal needs and market demands.
Equipment Operator/Grounds Crew Member
C & C Escavating
07.2022 - 09.2022
- Operated machining equipment safely with team of operators.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
Package Handler
FedEx Ground
04.2022 - 07.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Parts Sales Manager/Hub Coordinator
AutoZone
08.2020 - 07.2022
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Trained team members in successful strategies to meet operational and sales targets.
Marketing Manager/Assistant Manager
Domino's Pizza
03.2019 - 02.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
Hub Delivery Driver
AutoZone
04.2017 - 11.2018
- Balanced competing priorities under pressure by managing multiple deliveries simultaneously without compromising quality of service.
- Expedited urgent shipments by prioritizing tasks and adjusting routes accordingly to meet tight deadlines.
- Upheld company standards for professionalism while interacting with customers, addressing inquiries or concerns promptly and effectively.
- Maintained vehicle safety and cleanliness, ensuring a positive company image for hub delivery services.
Education
GED -
Au Gres-Sims High School
Au Gres, MI05.1999
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Timeline
Delivery Driver/Cook Shift Leader
Pizza Hut
03.2024 - Current
Customer Service
Dairy Queen Grill & Chill
07.2023 - 03.2024
Parts Manager
Crash Champions Collision Repair
07.2023 - 09.2023
Grounds Crew Member/Machine Operator
Michigan Sugar Company
08.2022 - 11.2022
Cultivation Technician
Rollganics
07.2022 - 10.2022
Equipment Operator/Grounds Crew Member
C & C Escavating
07.2022 - 09.2022
Package Handler
FedEx Ground
04.2022 - 07.2022
Parts Sales Manager/Hub Coordinator
AutoZone
08.2020 - 07.2022
Marketing Manager/Assistant Manager
Domino's Pizza
03.2019 - 02.2020
Hub Delivery Driver
AutoZone
04.2017 - 11.2018
GED -
Au Gres-Sims High School