Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Kirtley

Cincinnati,OH

Summary

Licensed automotive locksmith and experienced retail professional with hands-on experience at Sunnyside, a top-rated dispensary in Cincinnati. Skilled in customer service, inventory management, and regulatory compliance within the cannabis industry. Known for reliability, attention to detail, and a strong commitment to providing an exceptional retail experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Wellness Advisor

Sunnyside Dispensary
Cincinnati, OH
05.2025 - Current
  • Educated customers about wellness products and their benefits.
  • Assisted in inventory management and product restocking processes.
  • Provided exceptional customer service by addressing inquiries effectively.
  • Maintained cleanliness and organization of the dispensary environment.
  • Supported compliance with state regulations and safety protocols.
  • Engaged in ongoing learning about wellness trends and product knowledge.
  • Processed payments using cash registers or POS systems; handled transactions accurately and efficiently.

Inbound Customer Service

Target
Cincinnati, OH
10.2022 - 10.2023
  • Truck unloader every Tuesday and Thursday
  • Stocked items on the sales floor
  • Trained new employees
  • Backstock items that did not fit on sales floor
  • Helped customers locate items inside the store
  • Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.

Cashier

Meijer
Cincinnati, OH
08.2017 - 11.2018
  • Processed customer transactions efficiently at the checkout counter.
  • Maintained accurate cash drawer and balanced registers daily.
  • Assisted customers with product inquiries and store navigation.
  • Handled returns and exchanges following store policies.
  • Provided friendly customer service to enhance shopping experience.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Hughes High School
Cincinnati, OH
06-1998

Skills

  • Wellness education
  • Inventory management
  • Point of sale systems
  • Compliance support
  • Product knowledge
  • Cash handling
  • Attention to detail
  • Multi-tasking abilities

Certification

  • Public Notary 10+ Years

Timeline

Wellness Advisor

Sunnyside Dispensary
05.2025 - Current

Inbound Customer Service

Target
10.2022 - 10.2023

Cashier

Meijer
08.2017 - 11.2018

High School Diploma -

Hughes High School

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